Housing Stability Case Manager

2 months ago

San Diego, United States NAMI San Diego Full time

Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.


Primary Responsibilities/Function: The Housing Stability Case Manager for the Riverbed Encampment Resolution Program is a case manager with specialized training that serves unhoused and recently housed neighbors from the Riverbed Encampment community through a mental health lens. This position is within a team of Housing Stability Case Managers that all leverage their specialties to create person-centered plans tailored to each client and their unique needs. Once the client has been placed in a housing solution of the client's choice, the Housing Stability Case Manager stays with that same client on their caseload and shifts their case management to focus on building and implementing skills to sustain their housing independently.

Ideal candidates have lived or work experience in the following or are willing to complete required training and/or certifications for the following disciplines: substance use disorders, healthcare/health insurance navigation, justice involvement, Transitional Age Youth (TAY), harm reduction, intellectual and developmental disabilities, family with minors housing placements, refugee and asylees navigation, LGBTQIA2S+ service navigation, San Diego County housing subsidies, SSI applications, IPS employment, financial literacy, California real estate, GED and higher education, or fluency in one of San Diego County's 6 threshold languages. Additionally, NAMI SD/IC is a peer-run organization. Lived experience in being unhoused or having a serious mental illness (SMI) or substance use disorder (SUD) is preferred.


Duties and Responsibilities:

  • Daily in-person field outreach or in-person visits to recently housed neighbors at scattered sites.
  • Rapid respond to self-referrals from clients, referrals from providers, and community referrals.
  • Link, case-manage, and provide transportation to unhoused or recently housed neighbors to housing or community supports based on the client's goals and interests.
  • Refer and coordinate shelter and program referrals and engage in care coordination.
  • Support clients to attain documents required for housing and employment.
  • Ensure all clients on caseload have health insurance, are connected with primary care, have mental health and SUD treatment if necessary, and are actively working towards sustainable income.
  • Develop and sustain positive landlord relationships.
  • Support clients in family and loved one mediation and family reunification coordination.
  • Work collaboratively with local service providers to ensure that the transition from unhoused status into interim housing and permanent housing is collaborative and meets members' and community's needs.
  • Maintain a caseload of up to 20 active program participants.
  • Follow through with client goals and support for up to 2 years.
  • Ensure reasonable step-down plans for caseload to ensure long-term housing stabilization.
  • Document all case management services and client progress in HMIS Clarity system.
  • Drive company or personal vehicle.
  • Other duties as assigned.

Accountability: Reports to the Associate Director of Independence and Housing.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

  • Must be physically present at work site during scheduled hours.
  • Prolonged periods of standing and walking outside daily, in canyon terrain, at times in inclement weather.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

  • Must have lived or work experience in one of the ideal candidate requirements above or be willing to complete required training and/or certifications to attain skillset within the first 6 months of employment.
  • Bachelor's degree in psychology, sociology, or a related field. Work experience can qualify as expertise equivalent to education.
  • Must have a satisfactory driving record and be willing to operate company vehicles.
  • Able to communicate effectively, verbally and in writing.
  • Basic knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
  • Demonstrated ability to maintain confidentiality.
  • Ability to arrive on time for work and demonstrate reliable and consistent attendance.

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