Site Supervisor
4 weeks ago
At Jewish Family Service of San Diego, we are seeking a compassionate and mission-driven individual to join our Safe Parking Program team as a Site Supervisor - Housing Stability Specialist. In this role, you will have the opportunity to make a meaningful difference in your community and help change lives across San Diego.
Responsibilities:
- Identify service gaps/needs and collaborate with others to ensure coordination with the best resources to maximize client success
- Provide regular supervision to Safe Parking Case Managers
- Monitor and support the quality-of-service delivery and morale of case management staff
- Communicate routine program needs to Safe Parking Program Manager
- Resolve client concerns and conflicts and/or recognize when the situation must be escalated
- Work with Safe Parking Program Manager to ensure and arrange necessary staffing coverage
- Regularly review staff's documentation efforts in electronic client records system
- Assist in compiling daily and monthly data for required reporting
- Work collaboratively with other JFS staff and service providers to ensure comprehensive services for program participants
- Conduct intake and assessments for new participants within 3 days of program enrollment
- Develop service plans with a focus on financial stability and re-housing
- Provide individualized resources and referrals to community programs to increase access to supportive services
- Provide regular and on-going follow up with clients on caseload
- Advocate for families and individuals living in their cars to support client-driven housing stabilization outcomes
- Understand current housing resources and social service supports in San Diego
- Engage in motivational interviewing and budgeting with families to support their transition to more permanent housing
- Support individuals with housing interviews and housing site visits, attending with them if necessary
- Perform quality data entry using multiple database software, collect required information from clients
- Assist clients in gathering and organizing documents needed to secure stable housing
Requirements:
- At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education, and experience
- Excellent communication and desire to work in a team environment
- Knowledge of local social services/community resources
- Comfort in using a computerized client management system
- Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
- Sensitivity to cultural differences present in the organizations/programs service population
- Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
- Ability to offer problem solving, leadership and customer service skills in a fast-paced environment
- Ability to work a flexible schedule, including regular evening hours and weekends
- Comfort working in an environment where multiple languages are spoken
Preferred Qualifications:
- Bachelor's degree in social work or social service/health-related field is preferred, but not required
- Previous use of HMIS system is preferred
- Previous training in Motivational Interviewing is preferred
- Knowledge of San Diego County housing and emergency resources
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