Housing Case Manager

4 weeks ago

San Francisco, California, United States Catholic Charities Full time
Job Summary

Catholic Charities SF HOME is seeking a skilled Housing Case Manager to join our team. As a Housing Case Manager, you will provide supportive case management services to homeless and low-income families, helping them obtain and maintain permanent housing and stability.

Key Responsibilities
  • Conduct comprehensive housing searches and establish a portfolio of housing units that meet the needs of the served population.
  • Maintain communication and coordination with Coordinated Entry Access Points, The Housing Authority, and EHV case management partners to remove barriers to the housing referral process.
  • Collaborate with HSH to identify and act upon opportunities to secure units, including presentations, planning, and other activities needed to engage new partners, secure real estate, or expand the housing inventory supported by EHV resources.
  • Engage with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation.
  • Provide housing navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during the move-in process, and orientation to the neighborhood and surrounding services.
  • Provide case management services to families enrolled in the SF HOME Emergency Voucher Program, including at least two in-person contacts per month, one being a home-based contact.
  • Develop and monitor an individualized case plan for each family with appropriate goals, objectives, and timelines.
  • Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
  • Act as a favorable support liaison between Landlords and program participants to ensure housing stability.
  • Maintain continuity of services by coordinating new and existing outside service providers.
  • Assist families in accessing appropriate resources and taking appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
  • Maintain an open relationship with relevant family service providers involved with aftercare families.
  • Participate in related programs, organizations, and community meetings as assigned.
  • Maintain accurate, current, and complete client files and complete all required data collection forms and reports.
  • Computer data entry as required into CARES.
  • Participate in staff meetings, client peer reviews, in-services, and other training as required.
  • Work in collaboration with other team members and the Program Director to design and implement program operations and policies.
Requirements
  • BA degree and one year of experience preferred or AA degree and three years related experience.
  • Previous experience locating and maintaining affordable family housing.
  • Experience working with families in crisis.
  • Strong coordination skills.
  • Knowledge of community resources for families transitioning from homelessness.
  • Strong knowledge of substance abuse and mental health issues and treatment models.
  • Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
  • Functional knowledge of Microsoft Office Products.
  • Ability to speak Spanish or Cantonese required.
  • Knowledge of mandatory reporting requirements for people working with children.
  • Knowledge of issues facing homeless families.
  • Must be able to read and write English.
  • Must be able to drive and access a reliable vehicle for home visits (mileage and cell phone stipend paid by agency).

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