Customer Service Representative

2 weeks ago

North Charleston, United States Refuel Corporate Full time

Job Title: Customer Service Representative

Reports To: Manager of Marketing and Loyalty FLSA Status: Hourly Non-Exempt

Type of Position: Full Time Effective Date: 11/18/2024

Job Summary: A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Customer Service Representative

Essential Job Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers always.

• Respond promptly to customer inquiries.

• Communicate with customers through various channels including phone calls.

• Acknowledge and resolve customer complaints.

• Know our brand so that you can answer questions.

• Keep records of customer interactions, transactions, comments, and complaints.

• Ensure customer satisfaction and provide professional customer support.

Human Resources

• Regular attendance, punctuality, physical on-site attendance (if applicable), adherence to the Company’s established policies and the team member handbook.

Required Knowledge, Skills, and Abilities:

• Microsoft Office Suite proficiency

• Excellent Communication skills

• Ability to stay calm when customers are stressed or upset.

• Very comfortable speaking on the phone and using computers.

• Patient, empathetic, and passionately communicative.

Education and Experience:

• High School diploma or equivalent experience

• Experience working with customer support.

Working environment and physical requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Travel: No Travel Required.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

#WSSCORP

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

  • Customer Service Representative

    4 weeks ago

    North Charleston, South Carolina, United States Domino's Franchise Full time

    Job DescriptionAt Domino\u2019s Franchise, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Greet customers and take orders with a smileOperate the cash register and collect payment from...

  • Customer Service Representative

    2 months ago

    North Charleston, United States TEKsystems Full time

    Job DescriptionJob DescriptionCustomer service representativeFast paced CALL CENTERONSITE DT CHARLESTON FOR 1 MONTH TRAINING THEN FULLY REMOTE!!!!!6 guaranteed remaining openingsDuration: August 5th 2024 – April 7th 2025PTO blackout October 24 – March 25 due to internal systems updates, new call center software, and training.  Cannot have time off...

  • Customer Service Representative

    4 days ago

    North Charleston, United States Preferred Home Services, LLC Full time

    Job Type Full-time Description Job Title: Customer Service Representative Location: North Charleston, SC Compensation: Starting at $17.00/hour for entry level**Monday-Friday, 10:30am-7:00pm shift or Monday-Friday 11:00am-7:30pm**Who We Are**NAMED TOP PLACES TO WORK for the past FOUR years**Preferred Home Services, a locally owned and operated company, is the...

  • Customer Service Representative

    6 months ago

    Charleston, United States City National Bank of West Virginia Full time

    Customer Service Representative at City National Bank (on-site)We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/ VETS Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate ind Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Customer Service Representative

    5 days ago

    Charleston, United States Preferred Home Services, LLC Full time

    Customer Service Representative. Location: North Charleston, SC - Compensation: Starting at $17.00/hour for entry level - - Monday-Friday, 10:30 am-7:00 pm shift or Monday-Friday 11:00 am-7:30 pm - - Who We Are - - NAMED TOP PLACES TO WORK for the pa Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    6 months ago

    Charleston, United States Brookfield Properties Full time

    In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs. - Responsible for diagnosing customers needs and solving them in the Customer Service Representative, Customer Service, Representative, Retail, Property Management

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States AETC, Inc dba S Garvin Food & Gifts Full time

    Customer Service RepresentativeAt AETC, Inc dba S Garvin Food & Gifts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests. This includes greeting customers, answering questions, and resolving any issues that may...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at City National Bank of WV. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their banking needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...

  • Customer Service Representative

    4 weeks ago

    Charleston, United States COFORGE Marketing Full time

    Role: Customer Service Representative Key Skills: Customer Service, customer support, customer experience via phone. Experience: 1+ years Location: Charleston, WV Mode of Hire: Full Time We at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer...

  • Customer Service Representative

    2 months ago

    Charleston, United States COFORGE Marketing Full time

    Job Title: Customer Service Representative Skills: Customer Service and Communication Experience: 1 Years + Location: Charleston, WV We at Coforge are hiring Customer Service Representative with the following skillset: JOB SUMMARY The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation...

  • Customer Service Representative

    2 months ago

    Charleston, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States Circle K Stores, Inc. Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer care and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet customers and provide assistance with purchasesOperate the...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States WK Solutions Inc. Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at WK Solutions Inc. Our ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.As a Customer Service Representative, you will be the face of our clients to their high-priority...

  • Customer Service Representative

    2 months ago

    Charleston, United States Coforge Full time

    Job Title: Customer Service RepresentativeSkills: Customer Service and CommunicationExperience: 1 Years +Location: Charleston, WVWe at Coforge are hiring Customer Service Representative with the following skillset:JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Coforge Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Sales Representative is responsible for delivering exceptional customer experiences through problem-solving skills and effective communication. This role combines elements of customer service and sales, requiring the ability to turn any situation into a positive outcome.Key...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Nick Wagner - State Farm Agent Full time

    Customer Service RepresentativeAt Nick Wagner - State Farm Agent, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a customer-focused, needs-based review process to educate...

  • Customer Service Representative

    1 month ago

    Charleston, South Carolina, United States LB Dantzler - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular follow-ups and needs-based reviews.Develop and implement marketing strategies to promote State Farm insurance and financial services...

  • Customer Service

    2 months ago

    North Charleston, United States Domino's Pizza LLC Full time

    Company Description Under new ownership. Southern Pies LLC, is a franchise representing Domino's Pizza. The #1 Pizza leading company in the world. We focus on people, whether you are apart of our team, or walking in to buy dinner for their family. We are competitive and goal oriented, with a heavy focus on servicing our consumers the right way. Join our...

  • Customer Service Representative

    1 month ago

    North Augusta, South Carolina, United States Wayne's Service All Full time

    Job Title: Customer Service Representative - HVAC ExpertJob Summary: We are seeking a skilled Customer Service Representative to join our team at Wayne's Service All. As an HVAC expert, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing information about our HVAC services.Key...