Customer Service Representative

2 months ago

North Charleston, United States Refuel Corporate Full time

Job Title: Customer Service Representative

Reports To: Manager of Marketing and Loyalty FLSA Status: Hourly Non-Exempt

Type of Position: Full Time Effective Date: 11/18/2024

Job Summary: A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Customer Service Representative

Essential Job Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers always.

• Respond promptly to customer inquiries.

• Communicate with customers through various channels including phone calls.

• Acknowledge and resolve customer complaints.

• Know our brand so that you can answer questions.

• Keep records of customer interactions, transactions, comments, and complaints.

• Ensure customer satisfaction and provide professional customer support.

Human Resources

• Regular attendance, punctuality, physical on-site attendance (if applicable), adherence to the Company’s established policies and the team member handbook.

Required Knowledge, Skills, and Abilities:

• Microsoft Office Suite proficiency

• Excellent Communication skills

• Ability to stay calm when customers are stressed or upset.

• Very comfortable speaking on the phone and using computers.

• Patient, empathetic, and passionately communicative.

Education and Experience:

• High School diploma or equivalent experience

• Experience working with customer support.

Working environment and physical requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Travel: No Travel Required.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

#WSSCORP

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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