Customer Service Representative

2 weeks ago

Charleston, United States Lose Design Full time
About the job Customer Service Representative

We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Customer Services Representative to join the CSR Team.

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:
  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.

Required Skills:
  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.

Qualifications:
  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.

Requirements:
  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.

Benefits:
  • Competitive Pay.
  • $30.50 Hourly
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

  • Customer Service Representative

    3 weeks ago

    Charleston, United States WK Solutions Inc. Full time

    We are a recognized as one of the most influential consumer product management firms in New Jersey. Our dedicated commitment and keen efforts to create long-lasting relationships between our clients and their consumers are what separates us from the competition. Our clients have hired our team to help them execute their new goals. To ensure that we exceed...

  • Customer Service Representative

    7 months ago

    Charleston, United States Brookfield Properties Full time

    In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs. - Responsible for diagnosing customers needs and solving them in the Customer Service Representative, Customer Service, Representative, Retail, Property Management

  • Customer Service Representative

    2 months ago

    Charleston, United States COFORGE Marketing Full time

    Role: Customer Service Representative Key Skills: Customer Service, customer support, customer experience via phone. Experience: 1+ years Location: Charleston, WV Mode of Hire: Full Time We at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer...

  • Customer Service Representative

    7 days ago

    Charleston, United States COFORGE Marketing Full time

    Role: Customer Service Representative Key Skills: Customer Service, customer support, customer experience via phone. Experience: 1+ years Location: SouthCharleston, WV Mode of Hire: Full Time We at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer...

  • Customer Service Representative

    1 week ago

    Charleston, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: South Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer experience...

  • Customer Service Representative

    3 months ago

    Charleston, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...

  • Customer Service Representative

    2 weeks ago

    Charleston, West Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Job Title: Customer Service RepresentativeWe are seeking a friendly and approachable Customer Service Representative to join our team at Bluegreen Vacations - Bluegreen Corporation. As a Customer Service Representative, you will be the first point of contact for guests and provide exceptional service to ensure a positive experience.Compensation: $15/hourJob...

  • Customer Service Representative

    1 week ago

    Charleston, West Virginia, United States Michael's Inc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Michaels. In this role, you will play a key part in providing outstanding customer service by engaging with customers, resolving their queries, and ensuring a seamless shopping experience. As a Customer Service Representative, you will work closely with the sales floor team...

  • Customer Service Representative

    1 week ago

    Charleston, United States BuzzClan LLC Full time

    Company DescriptionJob DescriptionPosition - Customer Service Sales Representative Location - South Charleston, WV JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales &...

  • Customer Service Representative

    1 week ago

    Charleston, United States BuzzClan Full time

    Company DescriptionJob DescriptionPosition - Customer Service Sales Representative Location - South Charleston, WV JOB SUMMARY The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales &...

  • Customer Service Representative

    2 months ago

    Charleston, United States Circle K Full time

    Circle K - 1786 Main Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    3 months ago

    Charleston, United States Circle K Full time

    Circle K - 588 E Bay St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Walgreens Full time

    At Walgreens, we're looking for a dedicated Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and providing a seamless shopping experience. Key responsibilities include:Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and...

  • Customer Service Representative

    3 weeks ago

    Charleston, South Carolina, United States Wal-Mart Full time

    Job Summary:">We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our front-end staff, you will play a vital role in providing exceptional customer service to our valued members.">About the Role:">In this exciting position, you will be responsible for:">Maintaining a clean and organized store...

  • Customer Service Representative

    7 months ago

    Charleston, United States U-Haul Full time

    Location: 584 King St, Charleston, South Carolina 29403 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Charleston, United States U-Haul Full time

    Location: 4788 Dorchester Rd, North Charleston, South Carolina 29405 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    6 months ago

    Charleston, United States U-Haul Full time

    Location: 1701 W 4th Ave, Charleston, West Virginia 25312 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Charleston, United States U-Haul Full time

    Location: 2076 Wambaw Creek Rd, Charleston, South Carolina 29492 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    1 week ago

    Charleston, West Virginia, United States US Foods Full time

    We're looking for a Customer Service Representative to join our team at US Foods. As a Retail Sales Associate, you will be responsible for maintaining an atmosphere of superior customer service and promoting the US Foods strategy.About the Role:You will be assigned to any of our departments, depending on our customer and/or business needs.You may work in any...

  • Customer Service Representative

    1 month ago

    Charleston, West Virginia, United States Best Buy Full time

    Job DescriptionWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Best Buy. In this role, you will be the face of our company, responsible for providing an exceptional customer experience.Key Responsibilities:Greet and welcome customers in a warm and friendly manner.Use acquired skills and knowledge to recommend...