Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at HOMECOURT HOSPITALITY MANAGEMENT INC. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences.
About the Role- Salary: $45,000 - $60,000 per year, depending on experience and qualifications
- This is a full-time position with a competitive benefits package and opportunities for professional growth and development
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations.
Key Responsibilities- Greet visitors and provide them with superior customer service
- Answer incoming calls and take messages
- Maintain a neat and organized front desk area
- Schedule appointments for customers
- Collect payments from customers
- Issue visitor passes and maintain visitor log
- Update customer information in the system
- Assist in answering customers' inquiries
- Provide general administrative and clerical support
- Monitor office supplies and order new items
- Ensure compliance with all applicable regulations and laws
- Provide excellent customer service to all guests
- Greet guests in a friendly and professional manner
- Register guests and assign rooms
- Answer inquiries regarding hotel services and registration procedures
- Handle cash, credit, or debit card transactions with accuracy
- Sort, organize, and distribute mail, messages, and packages
- Answer incoming calls and direct them to the appropriate departments
- Keep records of room availability, rates, and occupied rooms
- Maintain the cleanliness of the lobby area and front desk
- Balance the daily transactions and complete the daily reports
- Ensure the accuracy of guest bills and provide customer service during check-out
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