Customer Service Representative
3 days ago
GCT provides professional ground transportation services, building on the fundamentals of hospitality and privacy. We seek a skilled Customer Service Representative to deliver exceptional customer experiences.
About UsOur mission is to take the stress of travel away from our clients and provide them with safety and security. We achieve this by paying attention to every detail, no matter how large or small the job.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Efficiently scheduling trips and communicating with clients and chauffeurs;
- Actively monitoring dispatch grids to optimize routes;
- Courteously answering phones and responding to emails and other correspondence;
- Managing affiliate portals and loading, updating, and confirming jobs;
- Adding value to the company by taking ownership of responsibilities and contributing to company goals.
A strong understanding of the Charleston area and its attractions is essential for this role.
RequirementsTo succeed in this role, candidates should possess:
- Excellent customer service skills and ability to work under pressure;
- Attention to detail and solid proficiency in English;
- Geographical knowledge of the Charleston area;
- Solid analytical and problem-solving skills.
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, and opportunities for growth and development.
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