Customer Account Specialist

3 months ago

Houston, United States Johnson Controls Full time

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future.  With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer:

Competitive Pay Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. JCI Employee discount programs (The Loop by Perk Spot). Check us out: A Day in the Life of the Building of the Future - ]

What you will do:

Under general supervision, provides account management support to all channels, (i.e. Distributors, OEM’s, ABCS’s, ABSS’s, IFC, JCI Branch offices, sales, and other customers), processes orders, researches and responds to customer inquiries, and addresses customer concerns/issues within designated timeframes.

How you will do it:

Serve as primary communications link between customers’ sales staff and other departments on inquiries, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax, or phone. Cross referencing of air filters from other manufacturers. - Process change orders, credits, and product return authorizations. Run customer order reports to proactively get orders shipped. - All other duties as assigned by the Customer Service Manager.

What we look for:

Required:

1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user. Knowledge of the filtration industry desirable. Basic math and typing skills. Good working knowledge of Excel and Word. Competent telephone skills. High School diploma or equivalent. Responsible for following all company safety procedures.

Preferred:

Associates degree or relevant experience. 

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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