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Sr. Customer Care Account Specialist

3 months ago

Houston, United States BASF SE Full time
Now hiring Sr. Customer Care Account Specialist - Houston, TX

 

Houston, TX (Hybrid)

 

We are looking for a Senior Customer Care Account Specialist to join our CP  team in Houston, TX.

 

Come create chemistry with us

 

BASF’s Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as “the heart of the Verbund,” representing the world's largest chemical markets. Together, let us keep the heart beating one creative solution at a time

 

Each customer, each person, and each relationship counts at BASF. As the “face of BASF,” our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

 

We are seeking a professional like you to join our Customer Care team and be responsible for the entire order fulfillment process. You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.

As a Sr. Customer Care Account Specialist - Houston, TX, you create chemistry by...

 

  • Developing and maintaining customer relationships for high-profile accounts for our North American customer base, including Canada / Mexico.  This includes providing consistent quality service and acting as a liaison for customers and external service providers.
  • Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, import/export movements (all modalities) and removing obstacles that may impact customer requirements.
  • Successfully engaging across the organization, working as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. Being exposed to managing import / export orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
  • Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination.  Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
  • Participating in orientation and training, acting as secondary trainer for new hires and mentoring of peers. Such as coaching, training and reviewing the work of other domestic team professionals.
  • Project Resourcing (Domestic), managing projects / processes, working independently with limited supervision.
  • Being an audit focal point (domestic).
If you...

 

  • Have an Bachelors degree in Business, Supply chain or related field.
  • Are Bi-lingual in Spanish.
  • Have 5+ of experience in supply chain processes and materials planning.
  • Are knowledgeable of Conformance Management (NCM) measures.
  • Are proficient working with SAP.
  • Have experience working with Power BI, CRM and Microsoft Suite.
Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
About us

 

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Pay transparency

 

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $xxx - $xxx. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.