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Conduct Associate

1 month ago

Greenville, United States East Carolina University Full time

Overview

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over full-time employees and over student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness.

The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

The mission of the Department of Campus Living-Residence Life is to provide services and programs for students in the residence halls at East Carolina University. To fulfill this mission, we focus on student development, academic support, counseling, discipline and educational programming which address the needs of a broad variety of students from all backgrounds. Job Duties The position will report to the Associate Director of Campus Living Conduct. The major purpose of this position is to provide support for the AD in the Campus Living Conduct Office. Time will be spent in assisting with special projects for the Director of Residence Life and the two other Associate Directors for Residence Life. Support will include assessing and resolving incoming inquiries. Additional responsibility includes directing incoming requests when unable to resolve without initial efforts. Supervising and training student staff who will greet visitors to the office, process paperwork, compose and draft correspondence and reports. This position also oversees input of data. This position will act as a liaison and representative of the AD when communicating with students, parents, family, and other administrators. Utilization of computer programs such as Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft Publisher to create documents, spreadsheets, reports, and publications. Oversee maintenance of adequate and accurate filing system and assisting in opening activities and other Campus Living related work as directed. This position will be required to assist in other jobs as they occur, such as Return Housing, Open House, and other special projects.

Client/Customer Service (25%): Role model and develop efficient customer service relations within the office and on behalf of the department. Train supervises and coach departmental staff on customer service best practices. Answer and respond to routine, as well as novel, unusual, or complex requests of inquiries.

Information Records Management (25%): Collect, input, organize, store, and retrieve information and records quickly and efficiently. This employee will aid in assisting others in collecting, inputting, organizing, storing, or retrieving information and records. Perform research and analysis of institutional information.

Managing Work Processes and Program Management (20%): Prioritizes workload of self and others. Proactively participate in promoting student learning and leadership involvement initiatives in meeting program goals and services. Assist in the development of learning activities designed to implement departmental and work standards and processes. Identify, document, and provide input to proposed changes to work standards, processes and procedures for discussion with stakeholders.

Decision Making and Coordinating Operations (20%): Coordinate scope of work operations and processes, as assigned, to meet desired outcomes including student and staff operational scheduling. Scheduling: Schedules appointments for the Associate Director, Assistant Director and oversees the scheduling for a halftime Conduct Coordinator and graduate assistants. Establishes meetings times and locations with staff and other relevant individuals and office coverage. In order to complete the above task, this individual must have knowledge of the on-line scheduling software.

Supervision, Managing Work and Performance (10%): Supervise student staff. Review student performance on an on-going daily basis providing suggestions, training, and coaching in the promotion of efficient operations and student learning and development.

Other duties as assigned by supervisor or designee. Minimum Education/Experience Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education None License or Certification required by the Department None Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.Applicants must be currently authorized to work in the United States on a full-time basis. Job Open Date 08/08/ Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 08/16/ Open Until Filled No