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Administrative Assistant

3 months ago

Kalamazoo, United States Kalamazoo Long Term Pharmacy Full time

Purpose or General Objective:


The Administrative Assistant plays a pivotal role in ensuring efficient operations and exceptional customer service. This role involves managing incoming phone calls, welcoming visitors at the front door, triaging calls, handling electronic communication messages (ECM), scanning packing slips, and maintaining packing slip spreadsheets.


Job Responsibilities:


  • Professionally and courteously handle incoming calls, directing them to the appropriate departments or personnel.
  • Provide information, take messages, and assist callers with inquiries or concerns.
  • Warmly welcome visitors and vendors, ensuring a positive first impression of the pharmacy.
  • Direct visitors to the appropriate areas and notify staff of their arrival promptly.
  • Prioritize incoming calls and electronic communications, ensuring urgent matters are addressed promptly.
  • Efficiently handle and distribute messages to the relevant staff members.
  • Provide administrative support to various departments as needed, including data entry, filing, and document management.
  • Arrange outgoing shipments and manage incoming mail and packages, distributing them accordingly.
  • Manage refill call sheet
  • Finance administration tasks as assigned
  • Ensure the reception area is clean, organized, and stocked with necessary supplies.
  • Follow security protocols to safeguard sensitive information and maintain the confidentiality of patient data.
  • Additional duties as assigned.

Regulatory Requirements:


  • High school diploma or equivalent preferred; additional certification in office management or related field is a plus.
  • Proven experience as a receptionist or in a similar role, preferably in a healthcare or pharmacy setting.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with electronic communication systems.
  • Pharmacy Technician License.

Skills:

  • Excellent interpersonal skills with the ability to communicate effectively with diverse individuals.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment.


Job Posted by ApplicantPro