Patient Reception Specialist

3 months ago

Pearland, United States Summit Health Full time

Description

Clinic Location: 11619 Shadow Creek Pkwy. Ste. 110 Pearland, TX 77584

The  Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done: 

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR 

Perform demographic and insurance validation, and inform patients of privacy policies and procedures 

Keep the reception and patient waiting areas clean and organized

How You Will Build Trust:

Greet all patients and visitors in a professional and welcoming manner 

Effectively communicateunexpected schedule delays to patients and assist with patient comfort should delays arise 

How You Will Innovate:

Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily

Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change:

Adept in medical terminology and insurance practices

Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems

Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately

Knowledgeable of CPT and ICD-10 coding

Current BLS certification for healthcare providers preferred 

High School Diploma/Equivalency required

Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at .

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