Patient Service Representative

1 month ago

Pearland, United States Advanced Dermatology and Skin Care Full time
Are you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Pearland, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical reception experience will be considered with priority.

Due to an overwhelming number of responses, we will be reviewing resumes with 5+ years of hospitality, customer service, or medical reception experience, ONLY. (Please, no calls.)

We offer an 8:00-5:00 Monday through Friday schedule, a competitive salary, paid time off per year, 401k with match, and company subsidized health insurance benefits.

Great customer service is a must Medical experience is not required, but is a plus. We can teach you what we do.

Please, no calls.

This role:
  • Welcomes and greets all patients and visitors with the highest level of customer service.
  • Reply to patient questions (in person and other) promptly.
  • Accurately collects and verifies patient demographic and insurance information.
  • Accurately document all transactions and important information via Nextech.
  • Collect payment(s) appropriately and accurately.
  • Assist patients with registration.
  • Follow standard check-in and check-out policies.
  • Monitor wait time and communicate with patients as necessary.
  • Keep waiting room and the front desk neat and tidy.
  • Schedule appointments (follow-ups or other) according to practice guidelines.
  • Understand and follow all applicable rules and regulations. (Internal policies and procedures, HIPAA, PCI compliance, etc...)
  • Maintain a working knowledge of available products and services provided by Advanced Dermatology.
Please, no calls.

Requirements

EDUCATION REQUIREMENTS
  • High School diploma or equivalent education (examples include: GED, verification of home school equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS
  • 5 years of customer service or medical office experience required

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