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Patient Care Coordinator

2 months ago

Pearland, Texas, United States Advanced Dermatology and Skin Care Full time
Join Our Esteemed Dermatology Team

Are you a dedicated professional with a passion for healthcare? Our reputable Dermatology and Skin Care practice is seeking a skilled individual to enhance our patient experience. Candidates should possess exceptional customer service abilities, a polished demeanor, and a willingness to thrive in a fast-paced environment. Preference will be given to those with a background in insurance or medical reception.

We are focusing on applicants with a minimum of 5 years in hospitality, customer service, or medical reception roles. Please refrain from making phone inquiries.

We provide a structured work schedule from 8:00 AM to 5:00 PM, Monday through Friday, along with a competitive salary, annual paid time off, a 401k plan with matching contributions, and health insurance benefits subsidized by the company.

Exceptional customer service is essential. While medical experience is advantageous, it is not mandatory as we offer comprehensive training.

Key Responsibilities:
  • Welcome and greet all patients and visitors with outstanding customer service.
  • Respond promptly to patient inquiries, both in-person and through other channels.
  • Accurately collect and verify patient demographic and insurance details.
  • Document all transactions and critical information using our management system.
  • Process payments accurately and efficiently.
  • Assist patients with the registration process.
  • Adhere to standard check-in and check-out procedures.
  • Monitor patient wait times and communicate updates as necessary.
  • Maintain a clean and organized waiting area and front desk.
  • Schedule appointments in accordance with practice protocols.
  • Comply with all relevant regulations and internal policies, including HIPAA and PCI standards.
  • Stay informed about the products and services offered by our practice.
Please refrain from making phone inquiries.

Qualifications:

Education:
  • High School diploma or equivalent (such as a GED or completion of post-secondary education).
Experience:
  • A minimum of 5 years of experience in customer service or a medical office setting is required.