Service Advisor

5 months ago

Durham, United States Hendrick Automotive Group Full time
Hendrick Chevrolet Buick GMC Cadillac SouthpointLocation: 127 Kentington Drive, Durham, North Carolina 27713

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership’s standards for repair and order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

√ High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

√ Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

√ 3-5 years

o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

√ Valid Driver’s License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

  • Service Advisor

    4 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Service AdvisorHendrick Chevrolet Buick GMC Cadillac Southpoint is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work with customers and technicians to identify required maintenance and...

  • Service Advisor

    4 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Company Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Chevrolet Buick GMC Cadillac Southpoint. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Work with...

  • Service Advisor

    2 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Summary:Hendrick Acura Southpoint is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers.Key Responsibilities:Work with customers and technicians to identify required maintenance and advise on necessary and...

  • Service Advisor

    3 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a skilled Service Advisor to join our team at Hendrick Chevrolet Buick GMC Cadillac Southpoint. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesWork with customers and technicians to identify and document service, maintenance, and repair...

  • Service Advisor

    2 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Hendrick Chevrolet Buick GMC Cadillac Southpoint. As a Service Advisor, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. You will work closely with customers and technicians to identify required maintenance...

  • Experienced Service Advisor

    2 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Summary:We are seeking a skilled Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work with customers to identify and document service, maintenance, and repair needs.Schedule service appointments and...

  • Automotive Service Advisor

    3 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Company Full time

    Job Title: Automotive Service AdvisorJob Summary:We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Subaru Southpoint. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Work with...

  • Automotive Service Advisor

    3 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorAt Hendrick Automotive Group, we are seeking a highly skilled and motivated Automotive Service Advisor to join our team. As a key member of our service department, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work with customers and technicians to...

  • Automotive Service Advisor

    1 month ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorJoin Hendrick Subaru Southpoint as an Automotive Service Advisor and play a vital role in delivering exceptional customer experiences. As a key member of our service team, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers.Key Responsibilities:Work...

  • Service Advisor

    1 month ago

    Durham, North Carolina, United States Quality Equipment Full time

    Job Title: Service AdvisorWe are a leading John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia.At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to...

  • Tax Advisor

    3 weeks ago

    Durham, North Carolina, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at Block Advisors. As a Tax Advisor, you will be responsible for providing tax preparation, tax audit support, and tax planning services to our clients year-round.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand their tax and business...

  • Senior Member Service Advisor

    4 weeks ago

    Durham, North Carolina, United States Local Government Federal Credit Union Full time

    Job Title: Senior Member Service AdvisorAt Local Government Federal Credit Union, we are seeking a highly skilled and dedicated Senior Member Service Advisor to join our team. As a key member of our branch operations, you will play a vital role in providing exceptional member experience and ensuring the smooth day-to-day operations of our branch.Key...

  • Senior Member Service Advisor, Durham

    4 weeks ago

    Durham, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:The Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account...

  • Senior Member Service Advisor, Durham

    1 month ago

    Durham, United States Local Government Federal Credit Union Full time

    Description: The Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual...

  • Tax Advisor

    2 weeks ago

    Durham, North Carolina, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at H&R Block. As a Tax Advisor, you will be responsible for providing tax preparation, tax audit support, and tax planning services to our clients on a year-round basis.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand their tax needs and provide...

  • Tax Advisor

    4 weeks ago

    Durham, North Carolina, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at H&R Block. As a Tax Advisor, you will be responsible for providing tax preparation, tax audit support, and tax planning services to our clients year-round.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand their tax and business needs.Provide...

  • HR Advisor

    4 weeks ago

    Durham, North Carolina, United States Manpower Group Inc. Full time

    Job Title: HR AdvisorWe are seeking an experienced HR Advisor to join our team at ManpowerGroup Inc. in Durham, NC. As an HR Advisor, you will play a key role in supporting various teams and providing guidance on HR policies and processes.Key Responsibilities:Assist HRMs and Line Managers in the delivery of key and standardized HR Employee Relations...

  • Academic Advisor

    3 weeks ago

    Durham, North Carolina, United States NC Central University Full time

    Job Title: Academic AdvisorJoin our team at North Carolina Central University as an Academic Advisor, providing essential support to students in their academic journey.Job SummaryThe Academic Advisor plays a vital role in facilitating the smooth transition of students into the university environment. This position is responsible for providing academic...

  • Academic Advisor

    4 weeks ago

    Durham, North Carolina, United States NC Central University Full time

    Job Title: Academic AdvisorNorth Carolina Central University is seeking a highly motivated and experienced Academic Advisor to join our University College team. As an Academic Advisor, you will play a critical role in supporting the academic success and holistic development of our students.Job Summary:The Academic Advisor will provide academic advisement to...

  • Member Service Advisor, Durham

    3 weeks ago

    Durham, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryThe Civic Advisor will play a pivotal role in delivering exceptional member experiences, fostering a culture of awareness and education, and promoting digital solutions. This individual will be responsible for processing accurate and professional member transactions, discovering member-centric account solutions, and embodying Civic's values,...