Member Service Professional

4 weeks ago


Durham, North Carolina, United States Local Government Federal Credit Union Full time

We are seeking a highly skilled Member Service Professional to join our team at Local Government Federal Credit Union.

Job Description:

The Frontline Financial Advisor will play a crucial role in providing exceptional member experience by offering personalized solutions, creating memorable interactions, and exceeding member expectations.

In this role, you will build and foster relationships with current and potential members to increase their financial well-being. You will also exhibit adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns.

You will accurately process member transaction requests, respond to member inquiries via various channels in a timely manner, and provide lobby support. Additionally, you will maintain a strong knowledge of products and services available to Civic members, including current promotions, and inform members about products and services other than those requested based on the member's financial information.

Salary: $45,000 - $60,000 per year, depending on experience

Requirements:

  • Minimum 1 - 3 years of banking/member service experience
  • High school diploma or equivalent
  • Excellent verbal, written, telephone and interpersonal communication skills
  • Demonstrated strong customer service skills
  • Notary Public in North Carolina, or ability to achieve in the first 6 months of employment
  • PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet
  • Ability to function in a Consumer business office environment and utilize standard office equipment
  • Ability to lift a minimum of 25 lbs.


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