Customer Account Leader
2 months ago
As a Customer Account Leader you will act as a liaison between operations, engineering, materials, sales and the customers for product transactions in support of all types of customer contracts (FFP, T&M while understanding and implementing solutions to maximize the customer experience and the financial requirements of the business unit.
What you will do:
Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company. Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized. Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded. Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices. Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise. Build relationships with both external and internal clients.Product Related:
Read and interpret contractual documents to determine requirements for the creation and distribution of production documents using language in clear and concise manner. Receive, process, and verify customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders. Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the Business Unit (BU)/site. Prepare, generate and distribute reports, order acknowledgments, estimates and invoices as required. Apply basic project management principles to day-to-day tasks. Initiate the required action for response to customer service requests for work scope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Liaise with cross-functional teams (engineers, operations, logistics, quality, finance and materials). Provide customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Manage customer visits and acts as the primary contact between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed. Validate inventory costs, explaining pricing, price increases, estimate and invoice changes to customers. Manage customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers. Support customer concerns, coordinate warranty and/or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable. Review and coordinate all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement. Maintain data in the Customer Relationship Management (CRM) or (SFDC) database. Maintain documents as per company, customer, and regulatory standards and process. Assure required information is entered into the appropriate computer systems (internal and external).Service Related:
Project a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed. Cultivate customer loyalty through a commitment to customer satisfaction. Support preparation of proposals, quotes and presentations. Receive, evaluate and answer customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Supports the settlement of customer complaints.General Accountabilities:
Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies. Carries out additional projects as assigned.Education requirements:
Bachelor’s degree in business administration, Commerce, related field or equivalent. Prior Aerospace experience preferred but not required.
Required Skills/Experience:
Ability to communicate effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals. Adapts language appropriate to the audience. Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness. Strong interpersonal and teamwork skills that include, conflict resolution and customer service. Ability to demonstrate patience, tact and empathy when working with others. Values positive feedback, inviting participation and feedback from other members of the team. Working Knowledge in production management, inventory purchasing and sales/marketing computer information systems. Working knowledge of Personal Computer (PC’s) in the current company operating system environment including the use of Microsoft Office software with the ability to adapt to changes in technology (both hardware and software). Strong working knowledge of Microsoft Excel (including the use of formulas). Knowledge of aerospace and technical skills appropriate to role.Preferred Requirements:
Project Management/Coordinator experience.Benefits that make life better:
Comprehensive Healthcare 401(k) with 100% company match; up to 5% vested Paid Time Off starting on day one Bonus opportunities Health- & Dependent Care Flexible Spending Accounts-
Customer Accounts Manager
23 hours ago
San Antonio, United States Aarons Full timeCustomer Accounts Manager Hiring Range Minimum to Maximum: 15.50- 16.25. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer...
-
Customer Accounts Manager
24 hours ago
SAN ANTONIO, United States Aarons Full timeCustomer Accounts Manager Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of...
-
Customer Accounts Manager
22 hours ago
SAN ANTONIO, United States Aarons Full timeCustomer Accounts Manager Hiring Range Minimum to Maximum: 15.50- 16.25. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a...
-
Customer Accounts Advisor
2 weeks ago
San Antonio, United States Aarons Full timeCustomer Accounts Advisor Hiring Range Minimum to Maximum: 14.25 - 15.00. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with...
-
Customer Success Account Manager TX
5 days ago
san antonio, United States USHEALTH Full timeA Company Committed to Your SuccessNowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help...
-
San Antonio, Texas, United States Citizen Leader Lab Full timeCitizen Leader Lab, a prominent Non-Profit Organisation (NPO) and Public Benefit Organisation (PBO), is seeking an accomplished CRM Solution Architect to spearhead the development and maintenance of its Customer Relationship Management (CRM) system. This pivotal position will enable the organisation to optimise its operations, enhance stakeholder engagement,...
-
Account Manager
3 months ago
San Antonio, United States NETSCOUT Full timeReferSaveApplyJob ID: 004997 Looking to hire an Account Manager to sell to Enterprise Customers Description: Account Manager - Enterprise Customers - Dallas, TX At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our...
-
Enterprise Sales Leader
6 days ago
San Antonio, Texas, United States Notable Full timeAt Notable, we're on a mission to transform the US healthcare system by automating administrative tasks. As an ambitious sales leader, you'll spearhead our commercial strategy, manage a high-performing sales team, and drive exponential growth. Our ideal candidate has a proven track record of scaling sales functions, navigating complex relationships, and...
-
Accounting Leader
1 month ago
San Francisco, California, United States Groombuggy Inc. Full timeJoin Our Team as a Financial LeaderGroombuggy Inc. is a rapidly growing mobile dog grooming company seeking a seasoned accounting professional to lead our financial infrastructure and processes. As a key member of our leadership team, you will be responsible for developing and implementing accounting systems, managing a team of accounting specialists, and...
-
Accounts Receivables Specialist
2 months ago
San Antonio, United States Creative Financial Staffing Full timeAbout the Company for the Accounts Receivables Specialist Our client is a well-known, steadily growing, mission-driven company that is a leader in the "creative" industry here in San Antonio. They are seeking a strong, capable candidate to fill the Accounts Receivables Specialist role within their accounting department. Perks for the Accounts Receivables...
-
Customer Accounts Manager
9 hours ago
San Antonio, TX, United States Aarons Full timeCustomer Accounts Manager Hiring Range Minimum to Maximum: 15.50- 16.25. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer...
-
Director, Project Accounting
1 month ago
San Antonio, United States Creative Financial Staffing Full timeDirector of Project AccountingSan Antonio, TexasCompensation: up to $140k + bonusThe Director of Project Accounting will be responsible for designing, implementing and enforcing policies and procedures for the company's billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relationsAdditionally, this...
-
Accounts Receivables Specialist TX
6 days ago
san antonio, United States Creative Financial Staffing Full timeAbout the Company for the Accounts Receivables Specialist Our client is a well-known, steadily growing, mission-driven company that is a leader in the "creative" industry here in San Antonio. They are seeking a strong, capable candidate to fill the Accounts Receivables Specialist role within their accounting department. Perks for the Accounts Receivables...
-
Accounts Payable Specialist
2 months ago
San Antonio, United States Creative Financial Staffing Full timeAccounts Payable Specialist Job Description One of our clients in San Antonio, Texas is seeking an Accounts Payable Specialist. They are looking for a candidate who has prior accounts payable experience. ABOUT THE COMPANY: Our client is an industry leader in their field and has been recognized as one of the fastest growing companies in central Texas They...
-
Account Executive
1 week ago
San Antonio, United States Catapult Solutions Group Full timeAccount ExecutiveHybrid | San Antonio, TXDirect HireOur client is looking for a hungry and motivated Account Executive – Shape the Future of IT & Print Solutions!Are you a dynamic, results-driven sales professional with a passion for technology and client success? Our client, a leader in IT management solutions, is seeking an Account Executive to join...
-
Customer Accounts Advisor
4 weeks ago
San Antonio, TX, United States Aarons Full timeCustomer Accounts Advisor Hiring Range Minimum to Maximum: 14.25 - 15.00. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with...
-
Senior Accountant
2 months ago
San Antonio, United States Creative Financial Staffing Full timeSenior AccountantLutz, Florida Why take an Senior Accountant opportunity with this company?. A growing organization in Lutz is looking for a Senior Accountant Our client is a leader in their industry Been in business for over 50 years The company offers a laid back environment with no micro-managing Flexible start and end times Opportunity for...
-
Customer Service Representative
3 days ago
San Antonio, United States Randstad Full timeJob DescriptionJob DescriptionOverview:Join a growing team that values people first! We offer the tools, training, and support you need to provide exceptional customer service in a friendly and professional environment. If you take pride in delivering excellent customer experiences, we want to hear from you!Key Responsibilities:Respond to inquiries, research...
-
Accounts Receivables Specialist TX
2 days ago
San Antonio, United States Creative Financial Staffing Full timeAbout the Company for the Accounts Receivables Specialist Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Our client is a well-known, steadily growing, mission-driven company that is a leader in the "creative" industry here in San Antonio. They are seeking a strong, capable...
-
Accounting Analyst
1 month ago
San Antonio, United States Creative Financial Staffing Full timeAccounting AnalystCentral / Downtown San AntonioComp: $60k-$70k annually This Accounting Analyst role is a perfect role for someone just starting out their careerThe company is made up of some of the most caring and compassionate leaders in San Antonio, and they have been a client of ours for years!This role is a mix of Accounting and Analytics, so if that's...
