Service Manager

3 months ago

Richmond, United States Roots Natural Kitchen Full time

SERVICE MANAGER

STARTING SALARY AND BENEFITS

Salary: $50,000 starting salary, with a range up to $62,000, after tenure and increased mastery of the role

Benefits:

  • Great Environment - At Roots, we pride ourselves on having a fun, lighthearted, and supportive environment in which people can thrive.
  • Growth Opportunities - We’re growing fast, which means tons of room to grow with us, in and out of the restaurant.
  • Good Food - Delicious food is always available to you and your friends at free and discounted prices.
  • Flexible Schedule - We will do our best to help you achieve work-life balance, as we write a weekly schedule.
  • Medical, Dental, Vision, STD, LTD, Life, and Phone Benefits - After 30 days of full-time work, we're happy to extend our health, dental, vision, STD, LTD, and life plans to you, to help take care of your medical needs. We provide a $50,000 life insurance benefit, at no cost to you. Cell phone expense reimbursement is provided at time of hire.
  • Paid Time Off - We offer paid vacation, sick leave, and parental leave (subject to eligibility rules) to all full-time employees, to support their lives outside of the restaurant.
  • Extra Pay - In addition to base pay, employees share in the following extra earning opportunities:
  • Quarterly Bonus Program: Employees are eligible for quarterly bonuses for above-and-beyond performance and attention to food safety, brand standards, and the material condition of their store.
  • Quarterly Profit-Share: Each full-time employee shares in the profits created by Roots. The profit-share is paid quarterly, based on restaurant and company performance. Depending on company performance, the profit-share can equal as much as 10% of quarterly employee pay, paid in one lump sum after each quarter.
  • 401(K): All employees have the option to save for the future through a company 401(K). Want to start saving? We pay a 50% bonus on all profit-share funds that are committed to our 401(K).

HUMANS WE LOVE

Roots is passionate about making healthy food taste awesome. We strive to empower people through natural food and believe in the potential of humans to do great things. We believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon. Roots is growing fast, hiring tons of new crew members, and promoting from within as often as possible With this growth comes many new challenges, roles, and opportunities. The sky is really the limit if you are someone who is always looking for new mountains to climb.

At Roots, we’re looking for friendly and enthusiastic humans who collaborate phenomenally with others. We want to be around people who persevere, take pride in the work they do, and seek to understand and support those around them. These types of people make Roots an amazing place to work and can succeed in our fast-paced, highly communicative, and team-oriented environment.

THE ROLE

The Service Manager’s role is to work shoulder-to-shoulder with, and perform all duties of the front of house crew members (line, grill, and sometimes dish), with the additional responsibility for directing the daily FOH operations of the restaurant. Service Managers ensure compliance with company standards in all areas of the operation, including customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.

RESPONSIBILITIES

  • Communicate the vision for Roots culture actively to your crew and leadership team to ensure that your Roots Natural Kitchen is a special experience day-in and day-out
  • Collaborate with your leadership and crew to make Roots an awesome place to be every single day
  • Work with your entire leadership team each to improve your crew and your managers’ leadership skills. This requires a desire to really understand what makes people tick, how to connect with, motivate, and inspire them to reach their absolute best
  • Have a good understanding of who would be a good fit for Roots culture and hire the absolute best humans to join your crew
  • Ensure your crew members receive excellent, hands-on training and are supported throughout the process to ensure they are successful
  • Lead and constantly coach your crew in running excellent shifts day-in and day-out, with a focus on creating amazing experiences and serving awesome food
  • Have a relentless focus on providing incredible customer experiences and paying attention to all the details
  • Ensure your crew is hyper-aware of food safety practices and be diligent in ensuring all food safety standards are maintained all the time
  • Properly forecast, staff, schedule and manage labor on a weekly basis
  • Manage food inventories, build prep lists, and manage food costs on a weekly basis
  • Complete all day to day administrative work, including hiring, onboarding, cash procedures, invoicing procedures, and daily checklists
  • Manage your P&L to meet or exceed targets, paying special attention to food cost and labor standard

SKILLS, EXPERIENCE, AND REQUIREMENTS

  • Prior restaurant management experience preferred
  • Must be friendly, team-oriented, detail-oriented, and proactive
  • Experience in typical restaurant roles (dish, grill, line, front of house)
  • Have phenomenal personal, communication, and organizational skills
  • Display strong leadership skills and a strong desire to learn
  • Willingness to work a varied schedule, including nights and weekends
  • Flexible knowledge of restaurant management software and the Microsoft Office Suite
  • Success in this role requires a deep understanding of what makes people tick, a passion for people, and an ability to lead, inspire, and motivate teams
  • Candidates hired directly into the Service Manager role will go through an intensive training process

Ready to join our crew? Apply online today

At Roots, we strive to empower people through radical accessibility to natural food. We believe in the potential of humans to do great things. And we believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon.
Roots is growing fast, hiring tons of new crewmembers, and promoting from within as often as possible With that growth comes many new challenges, roles, and opportunities. The sky’s the limit if you are someone who is always looking for new mountains to climb.

  • Automotive Service Manager Trainee Position

    3 weeks ago

    Richmond, Virginia, United States Williams Auto Service Full time

    Advance Your Career as an Automotive Service WriterAre you ready to take the next step in your automotive career? Our prestigious shop in Richmond is offering an exciting opportunity for individuals interested in becoming Automotive Service Managers. You will receive comprehensive training, a full benefits package, top pay (up to $30 per hour), and the...

  • Entry-Level Automotive Service Manager Trainee Position

    5 months ago

    Richmond, United States Williams Auto Service Full time

    Advance Your Career as an Automotive Service Writer!Are you ready to take the next step in your automotive career? Look no further! Our prestigious shop in Richmond is offering an exciting opportunity for individuals interested in becoming Automotive Service Managers. Join our team and receive comprehensive training, full benefits packages, top pay (up to...

  • Customer Service Specialist

    3 weeks ago

    Richmond, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (11am-7pm): Rotating Saturdays (8am-1pm generally once a month)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and...

  • Customer Service Specialist

    3 weeks ago

    Richmond, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (11am-7pm): Rotating Saturdays (8am-1pm generally once a month) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and...

  • Service Manager

    1 week ago

    Richmond, United States Automotive Career Professionals Full time

    Job Description Job Summary: Service Manager for Independent Automotive Repair Shop Service Manager is responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. About Us:...

  • Service Manager

    2 months ago

    Richmond, United States Automotive Career Professionals Full time

    Job Description Job Summary: Service Manager for Independent Automotive Repair Shop Service Manager is responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. About Us:...

  • General Manager

    4 months ago

    Richmond, United States Vertex Service Partners Full time

    Vertex Service Partners (an Alpine Investors company)General ManagerVertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of...

  • Service Manager

    1 week ago

    Richmond, United States Tesla Full time

    At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to...

  • Customer Service Representative

    2 months ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties 401(k) Bonus based on performance Health insurance Paid time off Profit sharing Vision insurance Dental insurance Natural problem-solver who loves making lives easier and people happier? Join our team as a Customer Service Representative! You'll be the main point of contact for our customers, providing prompt, friendly, and...

  • Service Manager

    3 weeks ago

    Richmond, Virginia, United States Chipotle Full time

    Chipotle Midlothian Turnpike Job OpportunityWe are seeking a highly skilled Service Leader to join our team at Chipotle Midlothian Turnpike. As a key member of our front-of-house team, you will be responsible for ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Monitor and maintain food quality...

  • Service Manager

    2 weeks ago

    Richmond, United States Equipment Supplier Full time

    Job DescriptionJob DescriptionPressure Works Inc. is seeking a Service Manager/ Small Engine Mechanic for our Richmond, VA store. You will be responsible for repairs and machine maintenance.  Organizing and handing out work orders, and making sure work orders are entered into the system. This will be a full-time position. Benefits and paid time off are...

  • Service Manager

    4 weeks ago

    Richmond, United States EquipmentShare Full time

    EquipmentShare is Hiring a Service Manager EquipmentShare is searching for a Service Manager for our North Bay Area, CA market. Why We’re a Better Place to Work Company provided truck Company provided cell phone or phone stipend Relocation assistance Medical, Dental and Vision benefits coverage for full-time employees 401(k) and company...

  • IT Service Management Specialist

    2 months ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job Responsibilities Are you enthusiastic about service management and delivery? Do you possess expertise in project coordination, service evaluation, and operational delivery? If you excel at fostering relationships across various organizational levels, consider joining our team as a Service Delivery Specialist. This role offers a fulfilling opportunity in...

  • Surgical Services Manager

    3 weeks ago

    Richmond, Virginia, United States Infojini Healthcare Full time

    Job SummaryAs a Surgical Services Manager at Infojini Healthcare, you will oversee the daily operations of assigned departments within Surgical Services, ensuring optimal patient care and effective team management. Your leadership and management skills will be put to the test as you direct departmental staff and personnel, and assist Surgical Services staff...

  • Service Department Manager

    2 weeks ago

    Richmond, California, United States Automotive Career Professionals Full time

    Job Title: Service Department ManagerAbout Us:Automotive Career Professionals is seeking a highly skilled Service Department Manager to oversee the entire service department, ensuring it is profitable and running smoothly.Responsibilities:Ensure customers receive prompt, courteous, and effective serviceServe as a liaison between technicians and customersTake...

  • Customer Service Representative

    4 weeks ago

    Richmond, Virginia, United States Automatic Leasing Service, Inc. Full time

    Customer Service RepresentativeAre you a natural problem-solver who loves making lives easier and people happier? We're looking for a Customer Service Representative to join our team at Automatic Leasing Service, Inc. in Richmond, VA.Key ResponsibilitiesProvide exceptional customer service, handling inquiries, resolving customer complaints, and ensuring...

  • Assistant Service Manager

    3 weeks ago

    Richmond, Kentucky, United States Goodyear Full time

    Job Title: Assistant Service ManagerAt Goodyear, we're committed to delivering exceptional service to our customers. As an Assistant Service Manager, you'll play a key role in ensuring our service department runs smoothly and efficiently.Key Responsibilities:Drive sales growth through guest interactions and tire and service salesBuild strong relationships...

  • Operations Service Manager

    3 weeks ago

    Richmond, Virginia, United States Burlington Full time

    Operations Service ManagerAre you a results-driven leader with a passion for delivering exceptional customer experiences? We are seeking an experienced Operations Service Manager to join our team at Burlington, a leading off-price retailer. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store,...

  • Service Desk Manager

    4 weeks ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Service Desk Manager is responsible for overseeing the Service Desk team and ensuring that end users receive timely and effective assistance. This includes managing incident identification, prioritization, and resolution, as well as monitoring and tracking Service Desk functions.Key ResponsibilitiesManage Service Desk staff and ensure high...

  • Service Desk Manager

    2 months ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Service Desk Manager is responsible for overseeing the Service Desk team and ensuring that end-users receive timely and effective assistance. This includes managing incident identification, prioritization, and resolution, as well as monitoring and tracking Service Desk functions.Key ResponsibilitiesManage Service Desk staff and ensure high...