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General Manager

5 months ago

Richmond, United States Vertex Service Partners Full time

Vertex Service Partners (an Alpine Investors company)

General Manager


Vertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of successful investments in similar industries. Vertex will be an investment out of Alpine’s 9th fund, which will have ~$4.0 billion of committed capital. This is an opportunity to be a General Manager at one of Vertex’s partner brands.


The General Manager will oversee all aspects of a location’s day-to-day operations; the person is the ‘sunrise and sunset’ for the entire business. The individual will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. (In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth, adding trade lines, and possibly doing tuck in M&A.)


Responsibilities:

  • Full P&L ownership
  • Driving 20%+ organic growth through hiring, training, motivating, and retaining A+ salespeople
  • Build a culture of engaged individuals with total eNPS of 50+
  • Build a market leading brand through a maniacal focus on customer experience, reviews, and community engagement, achieving 4.8+/5 avg rating on Google and customer NPS of 90+
  • Ensure financial reporting, software systems, and data is in line with Vertex expectations
  • Manage to 45%+ Gross Margins
  • Regularly communicate and collaborate with the following, but not limited to: Vertex executive leadership team, management teams at partner brands


Basic Qualifications:

  • 1-3 years of P&L Management
  • 1-3 years of Sales & Marketing Management
  • 1-3 years of Transformation/Change Management leadership experience and/or project leadership
  • 10+ years of professional experience

Preferred Qualifications:

  • Home services industry or military experience


What you bring:

  • Key attributes

-Unmatched will to win, and desire to win as a team

-Ownership mentality

  • Growth mindset

-Able to identify opportunities, motivate employees, and create a culture of growth

  • Data-driven decision making

-Makes decisions based on the KPIs to achieve optimal outcomes

  • Management experience with servant leader mindset

-History of building great teams of A-players with high retention

-Enjoys building a team-first mentality

  • Bias for action

-History of operating at high pace of play and running through walls to get results

  • Deep respect for blue collar workers


What You’ll Get:

  • Opportunity to be P&L owner with compelling growth opportunities
  • Competitive salary, equity, & benefits
  • Realistic, clearly communicated expectations
  • Team-wide aligned values and goals


This job description is intended to provide a general overview and expectations for this job opportunity. It is not a complete statement of duties, responsibilities, requirements or benefits