Service Department Manager

3 weeks ago


Richmond, California, United States Automotive Career Professionals Full time

Job Title: Service Department Manager

About Us:

Automotive Career Professionals is seeking a highly skilled Service Department Manager to oversee the entire service department, ensuring it is profitable and running smoothly.

Responsibilities:

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers

Requirements:

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Service Advisor, Service Management or Independent Auto Repair Shop Management experience required

Equal Opportunity Employer:

Automotive Career Professionals is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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