Outbound Call Representative

3 months ago

San Francisco, United States Posit Science Full time

Outbound Call Representative

Posit Science, the developers of BrainHQ, are hiring an Outbound Call Representative. The position is temporary (10-20 weeks), part-time (10-15 hours/week), and for remote work. 

About Us

Posit Science provides brain training exercises that are built with the power of brain plasticity – the ability of the brain to change itself throughout life. Our flagship program is BrainHQ, a mobile and web-based brain training program that is clinically proven to improve cognitive performance and help people be at their best throughout their lives. We're deeply committed to science – we were the first brain training company to run clinical trials to show that our program worked, and as a result we are the first brain training company to work with national distribution partners, including libraries, auto insurers, and health insurers. Our users tell us every week that our programs change their lives for the better.

What We're Looking For

We're looking to build our Call Center team. This team calls health plan members to inform them of the good news that they get BrainHQ at no cost, provided by their health plan. This is not a sales position - the people you will be calling are already entitled to this health plan benefit, they just need to know about it. The Call Center team provides members with general information about BrainHQ and schedules the member with a BrainHQ coach for account registration.

Do you enjoy talking with and helping people? Do you like sharing knowledge and resources to people who could benefit from them? You could be exactly right for this position

We're looking for people who:

  • Can genuinely empathize with older people—understanding and appreciating their life goals and challenges
  • Are great at talking with people and developing trust through conversation
  • Have great active listening skills
  • Can explain complex ideas in simple terms
  • Like to help other people and enjoy solving problems
  • Are familiar with Microsoft Office, Google Docs, and similar applications
  • Want to work on a small team with significant autonomy, flexibility, and responsibility
  • Being fluent in a language other than English is is a plus, but not a requirement
What You'll Do
  • This is a short-term employment opportunity. We expect the work to last for about 10-20 weeks.
  • This is a part-time employment opportunity. We expect 10-15 hours of work per week. We can work with you to make a schedule that works for you.
  • This is a remote work opportunity. We will provide you with a computer. You will need to have a reliable internet connection.

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