Call Center Representative

3 weeks ago

San Antonio, United States Ideaboxpro Full time

Call Center Representative - Join Our Dynamic Team at Ideaboxpro

At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we're looking for a dedicated and customer-focused Call Center Representative to join our team in our San Antonio, TX office.
As a leading company in the industry, we are committed to providing cutting-edge solutions and fostering an environment where your ideas can flourish.
At Ideaboxpro, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and grow both personally and professionally.

Job Type: Full-time, On-site

Salary: $16 to $19 per hour

Job Description: As a Call Center Representative at Ideaboxpro, you will be the voice of our company, providing top-notch customer service to our clients.
Your responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.
Your role is crucial in ensuring customer satisfaction and maintaining the positive reputation of our company.

Responsibilities:

  • Answer and manage a high volume of incoming calls in a professional and courteous manner
  • Respond to customer inquiries and provide accurate information about our products and services
  • Troubleshoot and resolve customer issues efficiently, escalating to appropriate departments when necessary
  • Document customer interactions and update records in our customer management system
  • Assist in outbound call campaigns to follow up with customers or provide additional information
  • Maintain a positive and empathetic attitude towards customers at all times

Qualities We're Looking For:

  • Excellent communication and active listening skills
  • Ability to handle multiple tasks and work in a fast-paced environment
  • Strong problem-solving abilities and attention to detail
  • A positive attitude and a customer-focused mindset
  • Proficiency in using computer systems and customer management software
  • Previous experience in a call center or customer service role is a plus

Benefits:

  • Competitive hourly wage
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career growth and advancement
  • A supportive and collaborative work environment

If you're passionate about making a difference and eager to be part of a forward-thinking team, Ideaboxpro is the perfect place for you.
Apply today and start your journey with us

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