Call Center Representative

3 weeks ago

San Antonio, United States Inkspirenize Full time $17 - $24
Job DescriptionJob Description

Job Title: Call Center Representative

Location: San Antonio, TX

Job Type: Full-time

Department: Customer Service

Job Summary:

As a Call Center Representative, you will be the first point of contact for our customers. Your primary responsibility is to handle inbound and outbound calls, providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will also assist with various administrative tasks and maintain accurate records of customer interactions.

Key Responsibilities:

  • Customer Service:

    • Handle inbound and outbound customer calls in a courteous and professional manner.
    • Address customer inquiries, concerns, and complaints efficiently and effectively.
    • Provide accurate information about products, services, and company policies.
    • Resolve customer issues, escalating to supervisors when necessary.

  • Communication:

    • Communicate clearly and empathetically with customers to understand their needs.
    • Follow up on customer inquiries to ensure resolution and customer satisfaction.
    • Document and update customer information in the company's database.

  • Problem-Solving:

    • Analyze and resolve customer issues using problem-solving skills.
    • Suggest solutions and alternative options to meet customer needs.

  • Team Collaboration:

      • Work closely with team members and other departments to ensure a seamless customer experience.
      • Participate in training sessions and team meetings to improve performance and stay updated on company policies.

  • Administrative Tasks:

    • Assist with data entry, order processing, and other administrative duties as needed.
    • Maintain a clean and organized workspace.
Qualifications:
  • High school diploma or equivalent required.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work under pressure.
  • Proficient in basic computer applications (e.g., Microsoft Office Suite).
  • Ability to multitask and manage time effectively.

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