Customer Service Manager

2 months ago

Memphis, United States Bunzl Full time

The Customer Service Manager is responsible for the day to day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future. 

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

Lead and develop a team of associates to provide world class customer service to a diverse customer base within the PPE distribution industry Responsible for overseeing the training and development of Customer Service team Monitors the overall performance of staff to ensure compliance with policies, practices, and approved customer service processes  Responsible to maintain the department's relationships with both internal and external customers with exceptional service  Responsible for escalated customer interaction on customer problems, concerns and complaints Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team Act as back-up to Customer Service Representatives as required Other duties as assigned

Requirements:

High School diploma or equivalent, Bachelor's degree preferred  + years’ experience in customer service or relevant business experience is required; preferably in a distribution environment Minimum of -year previous supervisory experience, preferably in a call center and/or distribution environment Must possess executive level communication skills with proficient PC skills to include Microsoft Office Must possess strong planning, organizational and time management skills, as well as strong problem-solving skills Must be team oriented, dependable and a strong leader Must be able to multi-task with the ability to change direction quickly and often Sage and ACT experience is highly preferred but not a requirement

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