Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Stevens Point Auto Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and assisting with sales appointments.
Responsibilities
- Answer customer calls and establish follow-up with sales appointments
- Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
Requirements
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check and drug screen
About Us
Stevens Point Auto Center is a family-owned and operated dealership that has been serving the community for years. We pride ourselves on providing exceptional customer service and a wide range of automotive products and services. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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