Customer Service Representative

3 weeks ago


Stevens Point, Wisconsin, United States Stevens Point Auto Center Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Stevens Point Auto Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and assisting with sales appointments.

Responsibilities

  • Answer customer calls and establish follow-up with sales appointments
  • Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
  • Utilize CRM tracking system daily

Requirements

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check and drug screen

About Us

Stevens Point Auto Center is a family-owned and operated dealership that has been serving the community for years. We pride ourselves on providing exceptional customer service and a wide range of automotive products and services. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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