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Practice Operations Manager I

1 month ago

Philadelphia, United States The Children’s Hospital of Philadelphia Full time
JOB DESCRIPTION

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
This role is responsible for supporting a wide range of clinical and non-clinical programs, projects and initiatives including (but not limited to) those connected to the strategic plan, operating plan initiatives across the entity as well as departmental & divisional plans.

May lead, manage and/or actively participate in multiple project teams at one time. On boards, orients, trains, manages &/or supervises project team members. Special assignments & other duties in support of optimizing divisional operations as assigned. Primary responsibilities include: clinical operations, program development and marketing, data collection, reporting and analysis and leadership and potential supervision of clinical and non-clinical staff. Responsibilities could include facets of all three missions of the division - clinical, research and education and an understanding of academic medicine both at CHOP and as part of the University of Pennsylvania Perelman School of Medicine.

This position will have a low level of autonomy over divisional practice and operations.

What you will do

Data Collection/Reporting and Analysis Data Collection, organization, report generation and distribution of data which could include some of the following types of data: Financial, Clinical Productivity, Research Productivity, Quality Improvement, Operational Metrics, University Academic Data and Other HR (CHOP and University) data, as needed. Supervisory/HR-functions Supervisory authority for select non-clinical staff in specific roles. Recruits, onboards, orients and ensures ongoing compliance for their staff. Gathers situational information and presents findings to supervisor/AD (and HR Business Partner as needed); collaborative decision making and implementation of plans with supervisor/AD. Supervisory responsibilities, managing transactions related to divisional employees, low level supervisory functional expertise. Supervisory role includes both faculty and staff on CHOP/University payroll, and understanding of the requirements of both payrolls and benefits plans. Operations Operational responsibilities with lower levels of autonomy and independence include: Ensuring that access is optimized through participation in developing clinic schedules - Qgenda, Templates, Fill Rates etc. Participation in space planning and implementation. Handling and addressing individual patient concerns needs and identifying broader systematic solutions. Participation in of divisional improvement work - focused on quality, safety, operations or experience. Participation in enterprise work to improve patient, family, provider and staff experience. Participation in operational metrics for faculty and staff, including focused and ongoing professional evaluation processes. Participation in work related to regulatory requirements (ex. Joint Commission) and emergency preparedness. Helping to ensure compliance with processes to support employee and patient safety (ex. pandemic protocols). Program Development/Marketing Takes direction from Administrator on program development and marketing goals. Coordinates Divisional/ Programmatic logistical tasks (i.e. conferences, contact lists).

Education Qualifications

High School Diploma / GED Required Bachelor's Degree business, health administration or related field Preferred

Experience Qualifications

At least two (2) years of related healthcare administration or operations experience Required At least three (3) years of related healthcare administration or operations experience Preferred At least one (1) year of leadership, management or supervisory experience Preferred

Skills and Abilities

Intermediate proficiency with office software (Microsoft Office) including spreadsheet software (Excel) (Required proficiency) Excellent verbal and written communications skills (Required proficiency) Excellent interpersonal skills (Required proficiency) Solid leadership skills (Required proficiency) Fast learner with the ability to work independently (Required proficiency) Ability to work independently with minimal supervision (Required proficiency) Ability to analyze, plan, and implement new ideas (Required proficiency) Ability to collaborate with stakeholders at all levels (Required proficiency)


To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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