Snowsports School Booking Agent

2 weeks ago

Anchorage, United States Hilltop Ski Area Full time

Position Summary
Snowsports School Booking Agent is responsible for receiving and directing customers, collecting the appropriate documentation, and managing the flow of Snowsports school. This position assists and schedules customers in purchasing Snowsports school lessons and programs. This position works closely with the Snowsports School Director and management to ensure excellent customer experience. Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
  • Answering and assisting with all incoming telephone calls.
  • Accurately entering, processing, and storing customer identification and other documentation to maintain
organized records of customer interactions, verifying proper paperwork and documentation
  • Receives payment from customers for Snowsports school lessons/programs.
  • Schedules customers and instructors for Snowsports school lessons/programs.
  • Performs daily sales input on computerized point of sales program.
  • Keeps operating records, prepares daily record of sales receipts for Accounting Clerk.
  • Perform related clerical work such as typing and filing.
  • Perform other duties as assigned
  • Promotes and exemplifies a culture of exceptional guest service, teamwork, innovation, and fun Works well
independently and with others. Enjoys “pitching in” whenever and wherever assistance is needed. Conducts and shows a high level of professionalism.·         Values our safety culture, our community, and maintaining a healthy, sustainable environment. Ensures the guest and employees have a fun, safe, and memorable experience. ·        Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Must be 16 years of age or older and have an approved work permit if under 18 years of age, 18+ preferred.
  • Must pass a pre-employment background check. If under the age of 18, two reference letters are required in place of the background check
  • Must be able to accommodate scheduling expectations including weekend, holiday, and evening hours.
  • Excellent oral and written communication skills.
  • Excellent customer relationship skills.
  • At least two years of experience directly related to the duties and responsibilities specified.
  • Must be comfortable and confident using computers.


Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.

NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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