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Student Services Specialist

1 month ago

Cleveland, United States Cleveland State University Full time

Posting Details

Posting Details Business Title Student Services Specialist (Temp 2 Positions) Posting Category Administrative Support/Clerical Salary Grade 05 Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Campus411 Department Description Position Location Main Campus FTE 0.5 Job Summary Provides the highest quality, comprehensive cross-functional student services for identified Admissions, Financial Aid, Registrar, Bursar, and Academic Records functions at the main campus, extension campuses and off-campus locations. Advises, investigates, problem-solves, and resolves questions and issues from current, previous and future students, parents, the visiting public and the University community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect and quality service behaviors. Performs other functionally related duties as assigned. Minimum Qualifications · Bachelor’s degree preferably in the Liberal Arts, Social Sciences, Education, Business or related field.· Four (4) years progressively responsible experience in at least one of the following functions: Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment.· Previous experience working with Microsoft Office suite, the internet, and integrated software systems· Ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed. Preferred Qualifications · Master’s degree preferably in Higher Education Administration/ Student Personnel.· Significant experience working with two or more of the administrative service functions covered by All-in-1/Campus411 or previous experience providing similar services in highly complex organizations covering multiple functional units.· Working knowledge of CRM and application administration system i.e. PeopleSoft, OnBase, PowerFaids and Slate· Knowledge of and experience with Cleveland State University including institutional and unit policies, procedures, and processes Knowledge, Skills, and Abilities (KSAs) · Knowledge of University organizational structures and protocols.· Effective written and verbal communication skills, organizational skills, and decision-making abilities.· Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs.· Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans.· Demonstrate significant understanding of, and ability to execute superior student service methodologies.· Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams and PowerPoint; and University Software applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment Requisition Number PT0703429S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Special Instructions to Applicants Temporary assignment for 8 months Applicant Instructions