Client Account Manager

1 month ago

Ellisville, United States Marsh McLennan Companies Full time

Description:

Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the lookout for enthusiastic and dedicated individuals to join our Employee Benefits team as a Client Account Manager in our Manchester office. This part of our successful business is responsible for advising corporate clients on all aspects of their employee benefits including Healthcare, Group Income Protection, Group Life Assurance and Critical Illness.

This is a fantastic opportunity for someone with a strong customer service and sales background looking to continue their career with a world leading professional services company.

What can you expect?

Based in our Manchester office you will deliver outstanding service to your clients in a timely manner in line with MMB’s target operating model.

You will also provide technical support to clients and colleagues.

What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office, with a blend of office days and home days to be spent working on a remote basis.

Competitive Benefits Package including: 25 days annual leave, excellent pension contributions, private medical insurance, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

Have ongoing communication with clients, colleagues and providers Accurate and timely completion and maintenance of MMB’s systems to achieve set targets Ownership of delivery of tasks and proactively manage own workload Partner with internal/ external stakeholders to achieve the best service for our clients Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery Ensure quality of own work through right first time approach Champion continuous improvement within your team/location Develop and maintain appropriate technical and market knowledge Support revenue reporting activity as appropriate Quality checking of colleagues work to ensure accuracy Attend client meetings as required Manage client relationships to support retention & growth Training and technical referral for colleagues

What you need to have:

Previous client service or sales experience within a professional office or financial services setting Strong communication and relationship building skills Excellent working knowledge of Microsoft Office suite Proven ability to work on own, and as a team player, establishing good rapport with clients and colleagues Excellent time management and planning/organisational skills, ability to work to deadlines

What makes you stand out?

Previous Employee Benefits or Financial Services based experience

Mercer

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