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Full-Time Client Services Representative
4 months ago
This is a fast-paced position, as we are an integral part to a busy hospital, with many different teams and departments.
This opening is for a night shift position. Department Receptionists Employment Type Full Time Location Knoxville, Tennessee Workplace type Onsite Compensation $17.00 / hour
Some of the responsibilities you will own in this role:
Provide friendly, quality customer care to patients and clients Process invoice payments Answer phones, schedule appointments, and obtain all necessary medical history Determine the status of the patient’s immunizations and tests Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian Accurately input data into computer software Maintain the cleanliness of the lobby and exam rooms Work with all departments, helping to organize referral scheduling, direct questions, and relaying any further information or requests This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change
Qualifications:
Must have weekend and holiday availability Strong customer service and reception experience A history or knowledge basis in veterinary medicine is preferred Strong communication and organization skills The ability to multi-task Conflict resolution skills Willing to move frequently in a fast-paced atmosphere High school diploma Must be able to lift 30-50 pounds
Benefits
Paid time off Health, dental, vision, and life insurance Employee discounts Flexible schedules 401K with company match Training and career development
About Animal Emergency & Specialty Center - Knoxville
is an AAHA Accredited, premier referral and emergency veterinary hospital. We have an emergency and critical care unit that is available 24 hours a day, 365 days a year. We have a variety of board-certified surgeons and specialists at AESC who treat a wide range of veterinary orthopedic, oncology, thoracic, abdominal, and soft-tissue conditions. Our team includes over 20 compassionate and highly trained Licensed Veterinary Technicians, numerous veterinary assistants, other support staff, and supportive administration.We have the latest specialized instrumentation and equipment including 16-slice CT scanner, digital radiology, fluoroscopy unity, endoscopy, high-def Storz tower with new laparoscopic equipment, Arthrex equipment, LigaSure, Autocon III, Storz Ho-YAG laser, Synthes locking plates, ESF equipment, Epic 5c Philips echocardiogram and ultrasound systems including Vivid IQ and Logiq E10, E9 and V2. In early 2025, we will be completing our 20,000-square-foot specialty expansion and we will be adding Neurology, Cardiology, and other specialists to our team, as well as a new MRI scanner, CT scanner, linear accelerator, IR suite with ceiling-mounted fluoroscopy, and surgical suites measuring at least 18’ x 18’.
We view our hospital as a neighborhood and community partner that provides advanced diagnostics, evaluations, and care in an environment rooted in comfort and compassion.
Animal Emergency and Specialty is a proud partner of . Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Knoxville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
