Client Service Representative

5 days ago


Knoxville, Tennessee, United States Mountain Commerce Bancorp Inc. Full time
About the Role

Mountain Commerce Bancorp Inc. is seeking a highly skilled and experienced Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients and internal stakeholders.

Key Responsibilities
  • Provide administrative support to lenders and clients, including handling customer transactions, opening accounts, and facilitating loan paperwork and closings.
  • Assist Relationship Managers in cultivating client relationships and providing products and services, including consumer and commercial banking services.
  • Prepare new credit and loan files, review loan files for completeness and accuracy, and respond to credit inquiries.
  • Assist loan team in the interview of loan applicants, collections, and the acquisition of financial and related data.
  • Coordinate loan closing or mailing adverse action notice to borrowers.
  • Work to correct and clear any loan file exceptions or deficiencies promptly.
Requirements
  • Excellent interpersonal, verbal, and telephone communication skills.
  • Excellent organizational and prioritization skills, ability to multi-task.
  • Tact and pleasantness in dealing with customers and Team Members.
  • Ability to work in a fast-paced environment with frequent deadlines.
  • Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Publisher.
Preferred Qualifications
  • Banking and loan/credit experience.
  • Retail banking experience.
  • Knowledge of banking regulations.
  • Extensive experience with nCino, Jack Henry/Xperience Enterprise System, Microsoft Word, Excel, PowerPoint, Outlook, and Publisher.
About Us

Mountain Commerce Bancorp Inc. is an Equal Opportunity Employer, committed to providing a positive and inclusive work environment for all Team Members. We are dedicated to delivering exceptional customer service and building strong relationships with our clients and communities.



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