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Service Advisor

2 months ago

Santa Clara, United States Sonic Automotive Full time
Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

 

Duties and Responsibilities

  • Greet customers in a friendly and professional manner.
  • Listen to customers' concerns and accurately document their vehicle issues.
  • Provide detailed explanations of recommended services and repairs.
  • Communicate estimated costs and obtain customer approval for services.
  • Schedule appointments and manage service bay availability.
  • Coordinate with the service technicians to ensure timely completion of repairs.
  • Update customers on the status of their vehicles throughout the service process.
  • Provide accurate repair timelines and inform customers of any delays.
  • Create and maintain detailed service records for each customer.
  • Prepare and explain invoices to customers, including a breakdown of services performed.
  • Process payments and handle any billing inquiries.
  • Follow up with customers after service to ensure satisfaction and address any concerns.
  • Resolve customer complaints or issues promptly and professionally.
  • Stay informed about the latest automotive technologies and services.
  • Provide customers with information about maintenance schedules and recommended services.

Qualifications

  • 3+ years of experience as a Service Advisor in an automotive dealership.
  • Current or previous luxury brand experience.
  • Strong communication and customer service skills.
  • Knowledge of automotive systems and basic technical understanding.
  • Ability to multitask and thrive in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Familiarity with service department operations and procedures.
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

  • Preferred Qualifications:

  • Current or previous BMW experience


Additional Information

Compensation (Hourly plus commission: Union Pay Plan):

  • OTE (On-Target-Earnings): $120,000 to $200,000+ / year
    • If meeting and exceeding store goals and quotas

*The Service Advisor Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of eighteen dollars an hour. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit*

 

Schedule:

  • FULL TIME
  • 5 days / 2 days off
  • Sundays off
  • Weekend availability required

 

Benefits:

  • Medical, dental, vision insurance (Union Benefits)
  • Paid Time Off accrual
  • Employee discounts for purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company.

 

All your information will be kept confidential according to EEOC guidelines