Solutions Architect

3 weeks ago


Tampa, United States eGain Full time
Tampa-FL, Dallas-TX, Chicago-IL, Atlanta-GA

Duties/Responsibilities

Bachelor’s degree required (majors in Science, Engineering, Business, Mathematics, or related field strongly preferred) 5 to 8 years experience as a Solutions Architect with at least three years spent on CRM, KM, or Contact Center Strong industry knowledge about the Contact Center landscape. Experience and knowledge of business and technical solutions that include layered architectures, databases, reporting tools, middleware, monitoring, and high-availability systems Experience with enterprise software integration technologies including but not limited to REST Web Services, JMS, XML, JDBC, Single Sign-On (SAML), etc. Experience with agile scrum methodology Experience or awareness of cloud technologies
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