Catering Supervisor

1 month ago

Mechanicsburg, United States Messiah University Full time

Position Summary

Oversee and assist with all aspects of catered events, preparation, set-up through service, break down and clean up. Provide consistent leadership/training/assistance to catering staff to ensure standards for safety, sanitation, quality, presentation and maintenance of customer satisfaction at all times. Education Required High school Diploma Education Preferred Experience Required 2 years experience in Hospitality/Catering/Conference industry Experience Preferred Skills, Characteristics Required for Position • Excellent customer service skills
• Ability to professionally serve high-end catering events
• Knowledge of front of the house, presentation, great attention to detail
• Strong leadership and training skills
• Ability to multi-task
• Basic computer skills (Microsoft Office Suite)
• Must be able to earn ServSafe certification within 12 months of hire

Special Working Conditions Ability to lift, pull, push up to 50 pounds, stoop, stand and walk while performing set-up, tear down and serving duties. Walk and push carts on uneven surfaces in varying weather conditions. Must be willing to work flexible hours including weekends. This position is essential; employees providing essential services must report to work as scheduled by their supervisor in the event of an emergency closing or delay. Driving Requirements This position requires the operation of a Messiah College owned or leased vehicle and the employee must possess and maintain a current driver’s license, meet the established criteria, and abide by all policies and procedures as presented in the College’s Fleet Vehicle Use Policy. Essential Employee Essential - Emergency Only Primary Duties 1. Oversee the setup, execution and teardown of all catering services both on and off campus.
2. Assist in planning and development of catering events.
3. Write pick sheets for all events to ensure proper pre-event gathering and assist and/or schedule pre-event gathering.
4. Monitor scheduling coverage for all events. Troubleshoot where necessary.
5. Attend weekly banquet event order (BEO) and catering departmental meetings.
6. Administer training and shadow program for student staff under the direction of the Catering Asst. Manager.
7. Oversee student and student leader staff. Ensure that the student staff are in proper work attire and that student duties are performed properly.
8. Supervise and assist as needed with the catering cleaning schedule and sidework.
9. Ensure successful communication with the culinary staff and the catering department to include service times, special dietary needs, and any changes that may occur prior or during event.
10. Develop specific assignments for service staff at large events.
11. Execute a per-service meeting for large events to explain the details and purpose of the event and staff assignments.
12. Provide feedback to the Catering Manager and the Asst. Manager to develop and implement improvements to the Catering dept.
13. Provide administrative assistance to the Catering Manager when necessary.
14. Assist Catering Manager in maintaining SOP book to reflect changing catering needs.
15. Adjust BEOs to reflect most recent changes.
16. Maintain inventory records for all FOH equipment, linens and service-ware.
17. Monitor product handling, quality, sanitation and portion control guidelines of all food items prepared and presented through functional service areas.
18. Maintain consistent and reliable attendance.

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