Service Appointment Coordinator

3 months ago


Clinton Township, United States Dorian Ford Full time

Dorian Ford in Clinton Township has been family owned and operated since 1964.  Our team members work hard to provide excellent sales and service to our guests.  We are currently seeking a full-time Service Appointment Coordinator to assist our team and guests in scheduling automobile service work.
If you are hard-working, self-motivated and willing to learn, our team at Dorian will show you how to be successful.
Every employee at Dorian Ford is absolutely critical to its success.
Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
 

Responsibilities

  • Make and receive phone calls from guests for scheduling service appointments for Pickup & Delivery or Mobile Service depending on repair type 
  • Manage RO Process
    • RO creation
    • Ensure correct parts
    • RO closeout
    • Process payment 
  • Manage Parts Process
    • Coordinate with Parts Department to ensure parts availability for repair
    • Add parts to the RO as required
    • Ensure unused parts are accounted for and added back to inventory
  •  Schedule  
    • Coordinate to ensure service appointments are adequately scheduled
    • Take incoming appointment requests for Pickup & Delivery and Mobile Service appointments
    • Proactively seek out new appointment opportunities for Pickup & Delivery and Mobile Service 
  • Route - Mobile Service 
    • Utilize Route Optimization to set Mobile Service appointments
  • Dispatch
    • Determine if repair request is within Mobile Service scope
    • Dispatch appropriate Mobile Service Unit and Technician for requested repair
  • Customer Communication Prior to and During Repair
    • Send service reminders
    • Mobile Service - Communicate day of Mobile Service status
  • Customer Follow-Up
    • Ensure customer satisfaction, follow-up after appointment 

Qualifications

While experience in Automotive Service Department is not necessary, an ideal candidate will be dependable, professional, and have a positive, willing to learn attitude.

  • Must be friendly, professional, courteous and efficient when working with all guests and employees
  • Experience with Microsoft Office suite is a plus
  • Comfortable digging through data and toggling between various web pages 
  • Comfortable creating and reports and analyzing
  • Able to communicate guests' needs and requests to Service team
  • Professional personal appearance
  • Clean driving record

What We Offer
     • Medical and Dental
     • 401K Plan
     • Paid time off and vacation
     • Growth opportunities
     • Paid Training
     • Employment vehicle purchase plans
     • Discounts on Parts & Service
     • Long term job security
     • Family owned and operated business

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Clinton Twp, United States Dorian Ford Full time

    Dorian Ford in Clinton Township has been family owned and operated since 1964. Our team members work hard to provide excellent sales and service to our guests. We are currently seeking a full-time Service Appointment Coordinator to assist our team and guests in scheduling automobile service work. If you are hard-working, self-motivated and willing to learn,...


  • Clinton, Maryland, United States RadNet Full time

    ResponsibilitiesAt RadNet, we are committed to delivering exceptional patient care and leading the way in radiology. As a Patient Service Representative, you will play a vital role in ensuring a seamless experience for our patients.Greet and register patients in a friendly and service-oriented manner, obtaining or verifying proper insurance and patient...


  • Limerick Township, PA, USA, United States Onsite Women's Health Full time

    Join Our Team as a Mammography CoordinatorAt Onsite Women's Health, we're dedicated to providing exceptional breast health services to women across the country. As a Mammography Coordinator, you'll play a vital role in ensuring our patients receive personalized, convenient care.About the OpportunityWe're seeking a highly skilled and compassionate individual...


  • Green Brook Township, United States CK Control Temp - Commercial HVAC Contractor Full time

    Job DescriptionC-K Control Temp, Inc. is a leading commercial HVAC contractor seeking a dedicated Service Coordinator to join our team. The ideal candidate will have experience in field service, HVAC, and the ability to work in a fast-paced company in growth mode.Key Responsibilities: Dispatch and coordinate service requests and schedule appointments...


  • Clinton, Iowa, United States Staffing Proxy Full time

    About the RoleKillean Audiology & Hearing Aid Centers, a trusted provider of hearing healthcare, seeks a skilled Front Office Coordinator to join their team. This dynamic role will be based in Moline and Clinton, with a split schedule between the two locations.The ideal candidate will possess exceptional interpersonal and organizational skills, with a...


  • Clinton, Tennessee, United States Covenant Health (Tennessee) Full time

    Job SummaryCovenant Health is seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Clinton Family Physicians. In this role, you will be responsible for providing administrative support for the patient service functions related to the check-out operations of the physician practice.Key ResponsibilitiesCollects and...


  • Clinton, Iowa, United States Staffing Proxy Full time

    Job Title: Front Office CoordinatorKillean Audiology & Hearing Aid Centers, a reputable healthcare provider, is seeking a skilled Front Office Coordinator to join their team. This role will involve working in both Moline and Clinton office locations, with a flexible schedule that includes Tuesdays and Thursdays in Moline, and Mondays and Wednesdays in...


  • Clinton, United States Staffing Proxy Full time

    Job Description Killean Audiology & Hearing Aid Centers has over 40 years of experience serving patients across the Quad Cities area. They have an opening for a Front Office Coordinator, who will be covering both the Moline and Clinton office locations, working in Moline on Tuesdays and Thursdays, and in Clinton on Mondays and Wednesdays. The Front Office...


  • Clinton, Iowa, United States Complete Staffing Solutions, Inc. Full time

    Job OpportunityWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Complete Staffing Solutions, Inc.Responsibilities:Prepare and draft correspondence and other formal documentsCoordinate appointments and events, ensuring seamless executionProvide exceptional customer service to onsite guestsAnswer inbound...


  • Clinton, Iowa, United States Staffing Proxy Full time

    About the RoleKillean Audiology & Hearing Aid Centers, a reputable healthcare provider with over 40 years of experience, is seeking a skilled Front Office Coordinator to join their team. This dynamic role will involve working in both Moline and Clinton office locations, with a flexible schedule that includes Tuesdays and Thursdays in Moline, and Mondays and...


  • Voorhees Township, NJ , USA, United States Pennsylvania Medicine Full time

    Patient Services CoordinatorPenn Medicine is dedicated to delivering exceptional patient care and advancing medical research. As a Patient Services Coordinator, you will play a vital role in ensuring the smooth operation of our clinical practices.Key Responsibilities:Assist in maintaining a patient-focused environment, supporting the delivery of high-quality...


  • Egg Harbor Township, United States AtlantiCare Full time

    Job Overview POSITION SUMMARY The Patient Services Coordinator plays a crucial role in providing administrative support at the front desk within a healthcare facility, such as a Hospital, Ambulatory Care Center, or Surgery Center. This role is responsible for ensuring the efficient and organized scheduling of patient appointments, managing patient...


  • Middletown Township, United States Brookdale Community College Full time

    Job SummaryThe Program Coordinator for Student Services will provide critical support to the GEAR UP for Success program at Brookdale Community College. This role involves delivering exceptional student/customer service, maintaining program data and documents, and contributing to the overall success of the program.Key ResponsibilitiesDeliver exceptional...

  • Appointment Setter

    4 weeks ago


    Mt Laurel Township, NJ, USA, United States Vanguard Cleaning Systems of Central and Southern NJ Full time

    Telemarketing RepresentativeWe are seeking a highly motivated and experienced Telemarketing Representative to join our team at Vanguard Cleaning Systems of Central and Southern NJ. As a key member of our sales team, you will be responsible for generating leads and setting appointments through cold calling and warm leads in a fast-paced environment.Key...


  • Clinton, United States Medstar Full time

    General Summary of Position Primary Duties: Serves as the initial contact person at the medical practice or\rhospital department and greets patients in a courteous and professional manner. The Patient Service Coordinator manages the intake of patients into the\rpractice, screens for emergent conditions, registers, verifies and explains\rpatient...

  • Service Writer

    1 month ago


    Clinton Township, United States System One Full time

    Job Title: On-Site Service Advisor Location: US, MI, Clinton Township Pay Rate: $26 - $28/hour (based on experience) Schedule: Monday to Friday, 9 AM – 5 PM (occasional overtime) Job Summary: As the primary customer contact, the On-Site Service Advisor is responsible for delivering exceptional customer service and driving business growth within the...


  • Clinton, Iowa, United States United Parcel Service Inc. Full time

    Are you a detail-oriented individual with a passion for logistics?We're seeking a skilled Package Dispatch Coordinator to join our team at United Parcel Service Inc.As a Package Dispatch Coordinator, you will assist the Package Dispatch Supervisor with dispatch analysis and daily routine tasks that support the dispatch and preload teams.Your responsibilities...

  • Logistics Coordinator

    2 months ago


    Clinton Township, United States BRUKA Solutions Full time

    Job PurposeIn your role as an LDC, Logistics Driver Coordinator, you will need to utilize strong technology and phone skills as a key member of our logistics team. The new logistics team comprised of LDCs will drive enhancements in both our customer experience and driver experience by providing real time logistics support in a dynamic environment. Duties and...


  • Voorhees Township, NJ , USA, United States Cooper University Health Care Full time

    About the RoleAs a Patient Services Representative at Cooper University Health Care, you will play a vital role in delivering exceptional patient experiences. This position requires a strong emphasis on customer service, ensuring quality patient scheduling, and providing positive telephone etiquette to support the mission of Cooper University Hospital.Key...

  • Front Desk Coordinator

    2 months ago


    Clinton, New Jersey, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our Physical Therapy Department at St. Luke's Hospital. The successful candidate will be responsible for performing, organizing, and prioritizing clerical functions, including answering phones, patient registration, scheduling, insurance verifications, and general...