Retail Manager CLUB Membership

5 months ago

Noblesville, United States Bass Pro Shops Full time

POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who: 

Inspire others to deliver an outstanding CLUB Customer Service Experience every time

Influence others by building strong and trusting relationships through collaborative efforts

Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest 

Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches 

Are great at multi-tasking and love working in a fast-paced, ever-changing environment 

Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks 

ESSENTIAL FUNCTIONS:

Customer Experience

Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility. 

Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.

Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers 

Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards 

Influential Leader and Trainer  

Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.

Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.

Leads by example, serves as a role model and coach for peers and outfitters. 

Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.

Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals. 

Builds Great Talent  

Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.

Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement. 

Compliance and Analytics  

Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.

Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store. 

Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures. 

ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs. 

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent

Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience 

KNOWLEDGE, SKILLS, AND ABILITY:

Ability to calculate figures and amounts such as discounts, commissions, and percentages.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret a variety of other financial, legal, and technical information.

Ability to read and analyze certain reports. Ability to write reports and business correspondence.

 Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.

Ability to conduct meetings and presentations to groups.

Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.

Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.

Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

As needed for training and CLUB off-site events

PHYSICAL REQUIREMENTS:

Constantly communicates with others to exchange information

Regularly computer work, walking and standing

Occasionally sitting and lifting up to 50lbs

Occasionally work in outdoor elements, hot and cold temperatures

Occasionally work in noisy environments

WORK ENVIRONMENT:

Retail/Store

INDEPENDENT JUDGEMENT :

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions

Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at

Cabela's

  • Overnight Floor Associate

    5 days ago

    Noblesville, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and commun ities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and...

  • Meat Department Manager

    4 weeks ago

    Noblesville, United States BJ's Wholesale Club Full time

    Meat Department Manager Job SummaryAs a Meat Department Manager at BJ's Wholesale Club, you will be responsible for overseeing the daily operations of the meat department, ensuring that all tasks are completed efficiently and effectively. This includes managing a team of meat department team members, maintaining proper inventory levels, and ensuring that all...

  • Warehouse Associate

    1 day ago

    Noblesville, United States BJ's Wholesale Club Full time

    Job SummaryAs a key member of our team at BJ's Wholesale Club, you will be responsible for stocking, rotating, and storing general merchandise and/or food in our club. Your attention to detail will ensure that all merchandise is clearly labeled and fully stocked, creating a seamless shopping experience for our members.ResponsibilitiesStock and rotate general...

  • Meat Department Associate

    1 month ago

    Noblesville, United States BJ's Wholesale Club Full time

    {"Job Title": "Meat Department Associate", "Job Summary": "As a Meat Department Associate at BJ\u0027s Wholesale Club, you will be responsible for receiving, rotating, and merchandising fresh and processed meats. You will also assist in merchandising seafood, rotisserie chickens, prepared foods, and cheeses. Your primary goal will be to provide exceptional...

  • Fitness Enthusiast

    1 week ago

    Noblesville, United States Crunch Fitness Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as an Overnight Member Services Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and guests, while also contributing to the overall success of our fitness environment.Key...

  • Fitness Team Member

    1 month ago

    Noblesville, United States Crunch Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and enthusiastic Member Services Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests, while also promoting our membership...

  • Tire Sales

    6 days ago

    Noblesville, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and...

  • Overnight Member Services Representative

    1 month ago

    Noblesville, United States Crunch Fitness Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Overnight MSR | Fit FusionOverview The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are...

  • Overnight Member Services Representative

    1 week ago

    Noblesville, United States Crunch Fitness Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Overnight MSR | Fit FusionOverview The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are...

  • Member Services Representative

    1 month ago

    Noblesville, United States Crunch Fitness Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Member Service Representative| Fit FusionOverview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about...

  • Retail Manager in Training

    4 weeks ago

    Noblesville, United States Sun Tan City - STC Management Group, LLC Full time

    Job Title: Retail Manager in TrainingJoin our team at Sun Tan City - STC Management Group, LLC as a Retail Manager in Training and take the first step towards a rewarding career in the beauty industry.Job SummaryThe Retail Manager in Training is responsible for driving store performance, fostering superior client service, and maintaining operational...

  • Retail Manager in Training

    1 month ago

    Noblesville, United States Sun Tan City - STC Management Group, LLC Full time

    Job Title: Retail Manager in TrainingJoin our team at Sun Tan City - STC Management Group, LLC as a Retail Manager in Training and take the first step towards a rewarding career in the beauty industry.Job SummaryThe Retail Manager in Training is responsible for driving store performance, fostering superior client service, and maintaining operational...

  • Retail Manager in Training

    4 weeks ago

    Noblesville, United States Sun Tan City - STC Management Group, LLC Full time

    Job Title: Retail Manager in TrainingJoin our team at Sun Tan City - STC Management Group, LLC as a Retail Manager in Training and take the first step towards a rewarding career in the beauty industry.Job SummaryThe Retail Manager in Training is responsible for driving store performance, fostering superior client service, and maintaining operational...

  • Retail Manager in Training

    4 weeks ago

    Noblesville, United States Sun Tan City - STC Management Group, LLC Full time

    Job Title: Retail Manager in TrainingJoin our team at Sun Tan City - STC Management Group, LLC as a Retail Manager in Training and take the first step towards a rewarding career in the beauty industry.Job SummaryThe Retail Manager in Training is responsible for driving store performance, fostering superior client service, and maintaining operational...

  • Fitness Team Member

    4 weeks ago

    Noblesville, United States Crunch Fitness Full time

    {"title": "Overnight Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team at Crunch Fitness. As a key member of our overnight team, you will be responsible for delivering exceptional member experiences, ensuring a clean and organized...

  • Culinary Team Member

    2 months ago

    Noblesville, Indiana, United States The Sagamore Club Full time

    Join Our Culinary Team at The Sagamore ClubWe are seeking a dedicated and skilled Line Cook to enhance our kitchen staff. This role is essential in delivering high-quality meals and maintaining the efficiency of our culinary operations.Key Responsibilities:Prepare a variety of dishes, including appetizers, main courses, and desserts, following established...

  • Retail Dining Operations Manager

    1 week ago

    Noblesville, United States TouchPoint Full time

    Job SummaryAs a Retail Dining Operations Manager at TouchPoint, you will oversee the daily operations of hospital cafeterias, Starbucks, doctor lounges, and catering services. Your key responsibilities will include planning and supervising special functions, maintaining cash controls, payroll records, and coordinating the hiring and training of hourly...

  • Retail Store Manager

    2 weeks ago

    Noblesville, United States Duluth Trading Company Full time

    Position Overview:A successful Assistant Store Manager will strive to deliver exceptional customer service and drive sales growth by achieving financial goals. They will lead by example, demonstrating a high level of customer engagement and setting expectations for the team.Key Responsibilities:Drive sales and profitability by achieving financial goals and...

  • Fitness Manager

    4 weeks ago

    Noblesville, United States Crunch Fitness Full time

    Benefits: Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Profit sharing Training & development Personal Training Manager| Fit Fusion Overview The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services....

  • Culinary Specialist

    2 months ago

    Noblesville, Indiana, United States The Sagamore Club Full time

    The Sagamore Club is seeking a dedicated and experienced Line Cook to join our culinary team. As a Line Cook, you will play a vital role in preparing delicious meals for our esteemed members and guests. You will work closely with the Head Chef and other kitchen staff to ensure that all dishes are prepared according to our high standards of quality and...