Fitness Team Member
7 days ago
We are seeking a highly motivated and enthusiastic Member Services Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests, while also promoting our membership privileges and services.
Key Responsibilities- Provide exceptional customer service to members and guests, ensuring a positive and welcoming experience at our club.
- Assist with membership sales, retail sales, and tanning product sales, while promoting our membership privileges and services.
- Deliver on new member enrollment expectations, ensuring a seamless onboarding experience for our new members.
- Check in all members and guests in accordance with company procedures, resolving any member check-in issues in a timely and professional manner.
- Answer phones in a courteous and professional manner, responding to member inquiries and resolving any issues that may arise.
- Communicate special events and promotions to members and guests, ensuring they are aware of all the benefits and services we offer.
- Facilitate all member requests, forwarding any issues or concerns to a manager as needed.
- Maintain a professional and courteous demeanor at all times, ensuring a positive experience for our members and guests.
- Minimum 1 year of experience in a service-oriented position, preferably in the fitness industry.
- Ability to communicate effectively, demonstrating proficiency in reading and writing skills.
- Strong customer service orientation, with a focus on delivering exceptional member experiences.
- CPR/AED certification required, which can be obtained within 30 days of hire.
- Ability to lift or move up to 50 pounds, with prolonged standing and walking required for daily duties.
- Reports directly to the General Manager and Assistant General Manager.
$15.00 per hour
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Noblesville, United States Crunch Fitness Full time{"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests, while also promoting our...
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