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Retail Dining Operations Manager

1 month ago

Noblesville, United States TouchPoint Full time
Job Summary

As a Retail Dining Operations Manager at TouchPoint, you will oversee the daily operations of hospital cafeterias, Starbucks, doctor lounges, and catering services. Your key responsibilities will include planning and supervising special functions, maintaining cash controls, payroll records, and coordinating the hiring and training of hourly associates.

Key Responsibilities:

  • Ensure a positive customer experience and good public relations through efficient use of resources
  • Advises staff to provide scheduled retail services in accordance with company policies and presentation standards
  • Trains staff in customer service, accurate portioning, cashier skills, and safety/sanitation
  • Completes all daily, weekly or monthly reports on a timely basis meeting all prescribed due dates
  • Implements and maintains cash handling standards as outlined in the corporate policies and procedures manual to eliminate theft of services or company funds

Preferred Qualifications:

  • One to three years of retail dining operational foodservice management or supervisory experience
  • Experience in a hospital, senior living, or related healthcare operation
  • Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
  • P&L accountability and contract-managed service experience
  • Experience with cash retail operations
  • Experience with retail marketing
  • Good communication skills both written and verbal
  • Ability to interact with various levels including management, customers, associates, and clients
  • Knowledge of financial, budgetary, accounting and computational practices
  • Proficient computer skills and knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and internet research

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

TouchPoint is an equal opportunity employer and is committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.