Service Delivery Manager

4 weeks ago

Seattle, United States Lyons Consulting Group Full time

Job Description

Service Delivery Manager-

Description

Job Tittle: Delivery Executive - Service Delivery Manager

Location : Seattle, WA

Summary:

Service Delivery Manager for QSR client leading global IT support team for their restaurants.

Key Responsibilities

•Lead Service delivery management and provide flawless end user support for IT Support for a QSR client.
•Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements.
•Implement and standardize IT support policies, procedures, and customer concerns.
•Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions.
•Collaborate with third-party vendors and services providers to address technical issues.
•Continuously review team performance and improve processes and procedures.
•Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs.
•Provide technical support for hardware, software, applications, and related technologies.
•Verify system functionality and follow up on service requests to ensure resolution.
•Collaborate with global teams to prioritize technology and ensure compliance with company standards.
•Manage business and IT collaborators.

Required skills :

•5 to 7 years of experience leading IT support for retail/ QSR segment.
•Proficient in Point of sale system like Oracle.
•ITIL certification / experience preferred including ITSM tools like ServiceNow.
•Experience with automation using RPA and GenAI good to have.
•Excellent leadership and collaboration skills.

#LI-JE1

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

Flexible work  Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as (k) and Employee Share Ownership Plan Paid time off and paid holidays  Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups  Disaster Relief 

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55, engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. 

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of , team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.5 billion.

Get the Future You Want | 

Disclaimer

  • Career Opportunity

    1 week ago

    Seattle, United States Pinnacle Delivery Service Full time

    Pinnacle Delivery Service LLC, a TOP PERFORMING Amazon Delivery Service Provider in Kent, WA is looking for qualified individuals who want to be rewarded for their hard work. No Drama or BS, just good people with a team-first attitude who strive to do their best every day. THIS POSITION IS BASED OUT OF DWA6 in KENT, WA. We proudly serve the Mercer Island,...

  • Service Delivery Manager

    2 weeks ago

    Seattle, United States Saransh Inc Full time

    Job DescriptionJob DescriptionRole: Service Delivery ManagerLocation: Bellevue WA (3 days Onsite)Note: please share profiles with ITIL and cloud experience candidatesService Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and...

  • Service Delivery Manager

    3 months ago

    Seattle, United States Troy Consulting Full time

    Job DescriptionJob DescriptionWe are looking for a motivated and experienced Service Delivery Manager to join our team! Do you love helping people succeed? Do you enjoy learning as much as mentoring and coaching? Are you someone people trust and respect when it comes to solving business challenges? As a Service Delivery Manager, you will be responsible for...

  • District Manager

    2 months ago

    Seattle, United States District Manager Full time

    Job DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...

  • District Manager

    3 months ago

    Seattle, United States District Manager Full time

    Job DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...

  • Delivery Executive_QSR

    3 weeks ago

    Seattle, United States Capgemini Engineering Full time

    Job Tittle: Delivery Executive - Service Delivery ManagerLocation : Seattle, WASummary:Service Delivery Manager for QSR client leading global IT support team for their restaurants.Key Responsibilities•Lead Service delivery management and provide flawless end user support for IT Support for a QSR client.•Ensure timely response and resolution of support...

  • Service Delivery Coordinator

    3 days ago

    Seattle, Washington, United States International SOS Government Medical Services Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Assistant - Account Management Assistant to join our team at International SOS Government Medical Services. As a key member of our team, you will be responsible for managing client accounts, fostering positive relationships, and ensuring high levels of customer satisfaction.Key...

  • Program Manager

    24 hours ago

    Seattle, Washington, United States Downtown Emergency Service Center Full time

    About the RoleThe Downtown Emergency Service Center (DESC) is seeking a highly skilled and experienced Project Manager to oversee the Crisis Diversion Interim Services (CDIS) program. As a key member of our team, you will be responsible for ensuring the smooth operation of our 30-bed facility, providing intensive case management, stabilization, and...

  • Service Delivery Assistant

    4 days ago

    Seattle, United States International SOS Government Medical Services Full time

    Job DescriptionWe are seeking a dedicated Service Delivery Assistant - Account Management Assistant to join our team. The ideal candidate will be responsible for managing client accounts, fostering positive relationships, and ensuring high levels of customer satisfaction. This role involves coordinating service delivery, resolving client issues, and...

  • Service Delivery Assistant

    2 weeks ago

    Seattle, United States International SOS Government Medical Services Full time

    Job DescriptionWe are seeking a dedicated Service Delivery Assistant - Account Management Assistant to join our team. The ideal candidate will be responsible for managing client accounts, fostering positive relationships, and ensuring high levels of customer satisfaction. This role involves coordinating service delivery, resolving client issues, and...

  • Catering Delivery Drivers

    3 months ago

    Seattle, United States King Courier Service Full time

    Job DescriptionJob DescriptionEarn $25-$75 per delivery & Drive with the company that puts you first.Fast sign up, great pay and flexible hours. King Courier Service is looking for a reliable, customer focused professional driver to deliver catered food orders for some of the most popular restaurants in town. These catering deliveries are usually on...

  • Catering Delivery Drivers

    3 months ago

    Seattle, United States King Courier Service Full time

    Job DescriptionJob DescriptionEarn $27-$75 per delivery & Drive with the company that puts you first.Fast sign up, great pay and flexible hours. King Courier Service is looking for a reliable, customer focused professional driver to deliver catered food orders for some of the most popular restaurants in town. These catering deliveries are usually on...

  • Professional Catering Delivery Drivers

    2 months ago

    Seattle, United States King Courier Service Full time

    Job DescriptionJob DescriptionAre you a professional catering driver? We have a gig for you that could turn into consistent work! This gig is for a local service that provides catering to businesses around Seattle. Delivery drivers will show up at the warehouse to pick up your equipment (bags/cart all provided!). After picking up your supplies and checking...

  • Principal Delivery Manager

    2 months ago

    Seattle, Washington, United States Databricks Full time

    CSQ225R88Principal Delivery Manager, Professional ServicesLocation: United StatesAbout the team:The Databricks Professional Services Team's mission is to 'accelerate our customers' business outcomes and the Databricks Data Intelligence Platform adoption through delivery excellence and enablement'. We do so by accelerating and de-risking production projects...

  • HR Delivery Manager

    1 month ago

    Seattle, United States Averro Full time

    TITLE: HR Delivery ManagerEMPLOYMENT TYPE: Contract-to-HireLOCATION: Seattle, WA (hybrid schedule)PAY: $135-160kBENEFITS: Medical insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, dental/vision, pet, and legal insurance.ROLE & RESPONSIBILITIESWe are seeking a Human Resources...

  • Seasonal Package Delivery Driver

    2 weeks ago

    Seattle, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...

  • Seasonal Delivery Driver

    2 weeks ago

    Seattle, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...

  • Seasonal Delivery Driver

    3 weeks ago

    Seattle, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURECasual Package Deliver Driver SHIFT YOUR TEAMWho exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT...

  • Seasonal Delivery Driver

    2 weeks ago

    Seattle, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURECasual Package Deliver Driver SHIFT YOUR TEAMWho exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT...

  • UPS Delivery Driver

    2 weeks ago

    Seattle, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR...