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Service Delivery Coordinator

2 months ago

Seattle, Washington, United States International SOS Government Medical Services Full time
Job Summary

We are seeking a highly skilled Service Delivery Assistant - Account Management Assistant to join our team at International SOS Government Medical Services. As a key member of our team, you will be responsible for managing client accounts, fostering positive relationships, and ensuring high levels of customer satisfaction.

Key Responsibilities
  • Account Management: Develop and maintain strong relationships with clients to understand their needs and provide appropriate solutions.
  • Client Communication: Collaborate with internal teams to ensure client needs are met and monitor account performance.
  • Reporting and Analysis: Prepare and present reports on account status, identifying areas for improvement.
  • Issue Resolution: Resolve client inquiries and issues in a timely and effective manner.
  • Knowledge and Compliance: Demonstrate comprehensive knowledge of our mission, vision, and customer service philosophy.
  • Service Delivery: Oversee activity fulfillment and review service provider performance to ensure accurate billing.
  • Customer Service: Interact with customers regarding billing questions, resolve uncollected charges, and obtain funding for current services.
  • Quality Assurance: Coordinate service delivery with our Service Delivery Leads and manage a work group for Quality Assurance (QA) of medical records.
  • Reporting and Tracking: Generate customer-specific reports capturing utilization and activity under designated agreements.
  • Customer Relationship Management: Develop and maintain customer-specific tracking tools to monitor quality and timeliness of services.
  • Contract Management: Continuously update and maintain interagency agreement documents, including Work Orders.
Requirements
  • Education and Experience: Associate's degree with one year of experience in a customer service health-related field, or five years of experience in customer account management service.
  • Support of Clinical Management: One year of experience in support of clinical management.
  • Leadership and Communication: Demonstrated experience in dealing with various size organizations, including labor union and management issues related to occupational health.
  • Leadership and Organizational Skills: Proven leadership, communication, and organizational skills.
  • Technical Skills: Proficiency in MS Office (Excel and Word) and strong problem-solving abilities.
  • Attention to Detail: Excellent organizational skills with attention to detail and the ability to prioritize and manage multiple projects simultaneously.
  • Independence: Ability to work independently with minimal oversight.