Principal Delivery Manager

1 month ago

Seattle, Washington, United States Databricks Full time

CSQ225R88

Principal Delivery Manager, Professional Services

Location: United States

About the team:

The Databricks Professional Services Team's mission is to 'accelerate our customers' business outcomes and the Databricks Data Intelligence Platform adoption through delivery excellence and enablement'. We do so by accelerating and de-risking production projects by bringing our best practices and leading service offerings. We take a Partner first approach to scaling our customer impact. The team is made up of experts in Engagement Management for high value proposals to Project Managers who ensure successful delivery, to technical experts in our Resident Solution Architect's, Solution Consultants and Data Scientists teams. Every day we work to build the best Data and AI team in the Industry to solve the world's toughest problems for our customers in the Americas and globally.

Leadership Role:

The Principal Delivery Manager, Professional Services role works closely with the Emerging Business Unit Leadership team to define and drive a services strategy across the region. They work very closely with our Partner's in the ecosystem and our Delivery Partner Program. While working closely to inform and support the Sales side of the business, this role will primarily own the Delivery side to ensure that our customers are getting the most value from the Databricks platform and our services including training, and grow our consumption revenue for the wider business.

The impact you will have:

  • Delivery leader of Professional Services for the Americas Emerging Business Unit including the most strategic projects for Digital Natives, Emerging Digital Natives and Emerging Enterprise.
  • Develop and lead the services strategy and execution, in alignment to our Americas GTM and Global PS strategy and objectives.
  • Fully leverage the selling and delivery capability of our DPP and Partners for scale.
  • Ensure high quality delivery of projects ensuring positive customer feedback.
  • Ensure we meet our Training and Enablement targets to grow our users and their skills.
  • Provide accurate & timely booking and revenue forecasting, effective utilization and managing the P&L so we can invest any margin for growth.
  • Accountability for driving consumption growth which may include balancing trade-offs in booking/revenue attainment to the best customer outcome.
  • Make strategic investment decisions and manage the allocated budget in collaboration with Sales and Partner teams to accelerate opportunities.
  • Establishing executive relationships in the largest accounts and our Partners.
  • Ensure operational excellence at scale (leverage wider resources such as Global Delivery Centre and Partners).
  • Shape and continually innovate our Services offerings and our engagement approach for the segment. Improving our GTM incl. playbooks, Professional Services, Architecture and Training offerings & pricing for the Emerging Enterprise and DNB segment.

What we look for:

  • Consistent track record of success in a Customer Success and/or Services leadership role. Ideally experienced in a fast paced environment, during a significant build phase at a leading technology or consulting company.
  • Proven ability to rapidly scale a business, develop a clear strategy for growth across business and people development (individuals and leaders).
  • Proven track record of working closely with Partners for scale, delivery and commercial success.
  • Experience working with fast growing customers and DNB, across the Americas and globally to realize business value including zero to production implementations.
  • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, execution and building trust.
  • Demonstrate strong leadership experience and decision making, with the ability to enforce good budget, project and team governance and drive delivery excellence.
  • Works collaboratively with the wider GTM teams including Sales, Partners, Technical Field with a view to consumption, revenue and customer satisfaction as one team.

Benefits U.S.

  • Private medical insurance
  • Private dental insurance
  • Health Cash Plan
  • Life, income protection & critical illness insurance
  • Pension Plan
  • Equity awards
  • Enhanced Parental Leaves
  • Fitness reimbursement
  • Annual career development fund
  • Home office & work headphones reimbursement
  • Business travel accident insurance
  • Mental wellness resources
  • Employee referral bonus

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache SparkTM, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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