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Service Delivery Manager

2 months ago

Seattle, United States Saransh Inc Full time
Job DescriptionJob DescriptionRole: Service Delivery ManagerLocation: Bellevue WA (3 days Onsite)Note: please share profiles with ITIL and cloud experience candidatesService Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.Responsibilities:
  • Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
  • Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
  • Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
  • Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
  • Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
Experience:
  • 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
  • Strong multi-cloud (preferred AWS & Azure) and operations management skills.
  • ITIL or similar certifications strongly preferred.Excellent communication, research, analytical, and documentation skills.Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.