Senior Operations Supervisor

2 months ago

Lumberton, United States Penske Truck Leasing Full time

Responsibilities:

Safety:

Ensure day-to-day management and associate activities are in alignment with the location safety strategy, provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures. Ensure compliance with Federal and State regulations, including but not limited to Federal Motor Carrier Safety Regulations and OSHA regulations

People:

Communicate performance standards that are specific and measurable. Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.

Operations:

Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion. Schedule drivers and vehicles in support of customer accounts Manage the utilization of equipment

Growth / Customer Experience:

Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts. Maintain relationships with the customers and vendors and address customer's complaints

Fleet/Assets:

Properly plan work assignments to ensure effective use of fleet/warehouse equipment. Work with associates to ensure they understand safe and efficient operation of equipment.

Other projects and tasks as assigned by supervisor

Qualifications:

-2 - 4 years related functional experience

-High School Diploma or equivalent required

-Bachelors Degree preferred

-Strong written/oral communication and organizational skills are required

-Computer skills including Microsoft Word, Excel, Outlook

-Regular, predictable, full attendance is an essential function of the job

-Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

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