Housekeeping Supervisor

At North Point Hospitality we serve our guests and each other with enthusiasm and care. You will Keep Pointing North with internal advancement opportunities, a communications platform by Beekeeper to keep you informed, and a competitive benefits package. Need money now? Access your pay on-demand between regular pay days

As part of our team, the Housekeeping Supervisor oversees the work activities of the Housekeeping Staff and assists in assuring that the most effective and efficient procedures are adopted and followed.

Essential Functions:

Supervises work activities of housekeeping staff

Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management

Ensures adherence to company quality standards by inspecting rooms, including deep cleans

Distributes keys and work assignments to staff

Addresses guest complaints regarding housekeeping service or equipment

May assist in the selection of housekeeping personnel

Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures

Monitors linen and guest supply inventory

Reports any maintenance repairs to maintenance staff; records repair information in maintenance log

Completes follow-up on vacant or occupied rooms

Assumes function of Housekeeper as necessary

Takes control of lost and found items as appropriate

Supervisory Responsibility:

Housekeeping Staff

Work Environment: Professional work environment requiring uniform standard dress. May interact with guests, other co-workers, work collaboratively. Requires handling of chemical cleaning solutions.

Other Duties:

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice

Requirements:

High school or equivalent education required.

At least four years' hotel housekeeping experience and two years supervisory/management experience is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical mobility with ability to walk/stand for long periods of time. Frequent lifting up to 20 lbs, walking on various surfaces, bending, stretching, reaching, balancing, pushing and pulling. Requires use of vision. Must be able to tolerate exposure to extreme temperatures.

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

Professionalism

Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner

Consistently caring and respectful attitude toward others

Act as a gracious host to all property guests, vendors and candidates for employment