Service Representative-Ambulatory Services

2 months ago

Anaheim, United States Kaiser Permanente Full time
Description: Job Summary:
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Customer Service (Greeting, navigating, instructing/educating)
Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
Provides patient information to family members, following established patient confidentiality guidelines.
Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
Follows KP Service Standards.

General Job Functions:
Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
Ensures current schedules are accurate, makes authorized changes as appropriate.
Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
 Answers calls and relays messages to staff.
Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
Provides patient instructions as appropriate.
Performs related clerical duties as required, such as direct booking, copying, etc.
Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
May assist in orienting new employees.
Maintains courteous relations with patients and staff.
Follows Labor Management Principals.
May perform other duties as required.

Cash Handling
Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.

Additional duties for Service Representatives in Optical Services to include:
Coordinates eyewear for delivery to patient.
Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logisticsAssists with inventory control procedures

Additional duties for Service Representative in Laboratory to include:
Explains proper specimen collection to members, rejects unsatisfactory specimens.
Assures all pertinent information is entered into system during accessioning.
Updates and maintains all necessary logs.
Accessions laboratory requests in Health Connect/Laboratory Information System.
Maintains all printers - sorts and distributes results from printer processing.Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens. Basic Qualifications:
Experience

Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
Must successfully pass cash handling skills test
Must pass Customer Service Assessment test

Education

High School Diploma or GED required.

License, Certification, Registration

N/A

Additional Requirements:

Experience in using multi-line telephones
Recent experience in customer service
Must be able to work in a fast paced environment and meet established department performance standards and guidelines.
Cash handling or equivalent experience
Effective written and oral communication skills

Bilingual (English/Spanish) Level I required.



Preferred Qualifications:

Experience in medical office background, cashiering and or equivalent experience and medical terminology
Knowledge of Kaiser Permanentes computer systems
Demonstrates ability to deal with internal and external customers
Ability to prioritize and multi task.
For Optical Department - recent front-line service industry experience preferred

Notes: 



May include weekends, multiple locations, may work irregularly scheduled start time determined by clinic hours of operation, and daily needs.
Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

  • Loan Servicing Representative

    2 weeks ago

    Anaheim, United States FCI Lender Services Full time

    Industry leading 41-year-old **Loan Servicing Company** (not an originator) seeking experienced **Loan Servicing Representatives/Customer Service** to join FCI’s dedicated team of long-term mortgage professionals. Pay $22 - $25.59 per hour **Higher pay offered for proven prior mortgage loan servicing experience.** (Not loan origination or loan closing...

  • Loan Servicing Representative

    4 days ago

    Anaheim, United States FCI Lender Services Full time

    Industry leading 41-year-old **Loan Servicing Company** (not an originator) seeking experienced **Loan Servicing Representatives/Customer Service** to join FCI’s dedicated team of long-term mortgage professionals. Pay $22 - $25.59 per hour **Higher pay offered for proven prior mortgage loan servicing experience.** (Not loan origination or loan closing...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Superior Services Inc Full time

    As Customer Service Representative, you will be a part of team-oriented environment that will provide quality customer support. Both written and verbal communication skills are necessary. The ability to stay organized and accurate in a fast-paced environment is crucial. On-the-job training will develop the specific skills necessary to perform the job. On...

  • Patient Service Representative I

    2 months ago

    Anaheim, United States AltaMed Health Services Full time

    Overview: The Patient Service Representative I is responsible for answering all incoming telephone calls for all the medical/dental offices. This position is primarily responsible for the scheduling, rescheduling and canceling of appointments. This positions responsibilities also include the screening and transferring of phone calls, answer patient...

  • Patient Service Representative I

    1 week ago

    Anaheim, United States AltaMed Health Services Full time

    Overview: The Patient Service Representative I is responsible for answering all incoming telephone calls for all the medical/dental offices. This position is primarily responsible for the scheduling, rescheduling and canceling of appointments. This positions responsibilities also include the screening and transferring of phone calls, answer patient...

  • Customer Service Representative

    4 weeks ago

    Anaheim, United States Experiential Group Full time

    Job DescriptionJob DescriptionThe Customer Service Representative serves as a crucial link between our outreach program and its members, both existing and potential. Their primary responsibilities include addressing and resolving any issues or inquiries members may have regarding their applications. This role encompasses receiving and handling member...

  • Customer Services Representative

    3 weeks ago

    Anaheim, United States FCI Lender Services Full time

    Industry leading 41-year-old **Loan Servicing Company** (not an originator) seeking experienced **Loan Servicing Representatives/Customer Service** to join FCI’s dedicated team of long-term mortgage professionals. Pay $22 - $25.59 per hour **Higher pay offered for proven prior mortgage loan servicing experience.** (Not loan origination or loan closing...

  • Customer Services Representative

    5 days ago

    Anaheim, United States FCI Lender Services Full time

    Industry leading 41-year-old **Loan Servicing Company** (not an originator) seeking experienced **Loan Servicing Representatives/Customer Service** to join FCI’s dedicated team of long-term mortgage professionals. Pay $22 - $25.59 per hour **Higher pay offered for proven prior mortgage loan servicing experience.** (Not loan origination or loan closing...

  • Customer Service Representative

    2 weeks ago

    Anaheim, United States Ultimate Staffing Full time

    - Successfully handle high volume inbound customer service calls - Making/handling high volume of outbound calls - Respond to e-mail inquiries - Receive and record completed work orders from field technicians - Expedite unresolved customer grievances Customer Service Representative, Customer Service, Representative, Field Technician, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Bassett Salon Solutions Full time

    Customer Service Representatives — are you looking for an opportunity to work for a tight-knit team of professionals, where we work to provide talented people an opportunity to shine in all aspects of the business? Since 2007 Bassett Salon Solutions has distributed to the beauty industry in the Western United States focusing on the Health and Wealth of...

  • Customer Service Representative

    4 weeks ago

    Anaheim, United States ThisisReno Full time

    **Customer Service Representative** ** Los Angeles Metropolitan Area 4 weeks ago Be among the first 25 applicants** ** Welcome back** Sign in to save **Customer Service Representative** at **BAI Connect**. This range is provided by BAI Connect. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. **Base pay...

  • Customer Service Representative

    1 week ago

    Anaheim, United States ThisisReno Full time

    **Customer Service Representative** ** Los Angeles Metropolitan Area 4 weeks ago Be among the first 25 applicants** ** Welcome back** Sign in to save **Customer Service Representative** at **BAI Connect**. This range is provided by BAI Connect. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. **Base pay...

  • Service Rep-Ambulatory Svcs

    3 weeks ago

    Anaheim, United States Kaiser Permanente Full time

    Description: Job Summary:Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of...

  • Service Rep-Ambulatory Svcs

    2 weeks ago

    Anaheim, United States Kaiser Permanente Full time

    Description: Job Summary:Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of...

  • Client Service Representative

    4 weeks ago

    Anaheim, United States VCA Animal Hospitals, Inc. Full time

    Customer service functions, including: greeting visitors, answering telephones, scheduling appointments, checking in clients and providing top notch customer service. - Scheduling and confirming appointments - Placing outbound calls for follow-ups an Client Service, Representative, Customer Service, Animal Care, Retail, Client

  • Patient Service Representative

    2 months ago

    Anaheim, United States Physical Rehabilitation Network Full time

    ** Patient Service Representative** ** California Rehabilitation & Sports Therapy - Anaheim, CA** **Tagged:** Medical Receptionist, Front Desk Receptionist, Receptionist, Patient Service Representative We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our...

  • Patient Service Representative

    2 weeks ago

    Anaheim, United States Physical Rehabilitation Network Full time

    ** Patient Service Representative** ** California Rehabilitation & Sports Therapy - Anaheim, CA** **Tagged:** Medical Receptionist, Front Desk Receptionist, Receptionist, Patient Service Representative We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Circle K Full time

    Store : 400 N Lakeview Ave, Anaheim, California 92807Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Circle K Full time

    Store : 741 S Weir Canyon Rd, Anaheim, California 92808Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Anaheim, United States Circle K Full time

    Store : 400 N Lakeview Ave, Anaheim, California 92807Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...