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Usability Researcher 5

2 months ago

Redmond, United States BCforward Full time
Usability Researcher 5

BCforward is currently seeking a highly motivated Usability Researcher 5 for an opportunity in Redmond, WA

Position Title: Usability Researcher 5

Location: Redmond WA, Remote
Anticipated Start Date: - ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 Months Contract

Job Type: Contract and Remote
Pay Range: $60/hr. - $70/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:

  • Minimum 10+ years experience with UX benchmark type research.
  • Minimum 8+ years experience with project management, organizing, and planning are critical for running a good benchmark.
  • Minimum 8+ years' experience with Qualitative research experience is necessary, in addition to quantitative skills, for a balanced approach to research.
Job Responsibilities:

  • Research Planning and Execution: Design and execute research to evaluate the quality of MS Copilot compared with key competitors and track its evolution over time.
  • Generative and Evaluative Research: Conduct qualitative, quantitative, or mixed-methods research to generate insights for MS 365 and Copilot.
  • Data Analysis and Synthesis: Analyze and synthesize diverse data sources, prioritize findings, and track the impact of your research.
  • Competitive Analysis: Perform competitive analysis to understand key user tasks, how competitors address user needs/goals and their effectiveness, existing pain points, and identify opportunities for innovation and improvement in our products.
  • Rapid Insight Generation: Execute research and compile insights quickly to maximize impact.
    Skills & Experience (Required)
  • An advanced degree in Engineering, Social Science, or other data or research-centric field.
  • Proven experience in designing and executing UX benchmarking, evaluating user experiences against industry standards, competitors, and performance metrics.
  • Exceptional project management, organizing, and planning skills with keen attention to detail.
  • Strong written and verbal communication skills, with the ability to present and influence data-driven decisions.
  • Proficiency in qualitative research methods, insight synthesis, and generating insightful reports.
  • Experience conducting competitive analysis on multiple dimensions and translating insights into actionable product improvements.
  • Demonstrated industry experience in advocating for users and collaborating effectively with development teams to improve user experience based on research results or customer feedback.
  • A passion for translating ideas, needs, and requests into rigorous and valid research questions.
    Skills & Experience (Desirable)
  • An advanced degree in Human Computer Interaction, Human Factors, or related fields.
  • Experience and demonstrated skill with mixed research methods, usability, and benchmark research, including observing, understanding, and synthesizing human behavior into insights, to drive customer-focused product development.
Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224628 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Redmond, WA (Onsite)

Job Type
Information Technology

Experience
Not Specified

Date Posted
07/12/2024