Specialist II, Desktop Support

2 weeks ago

Greenville, United States Resurgent Capital Services Full time

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career

Job Description:

The Desktop Specialist II provides advanced support for the local desktop environment and, as necessary, provides coverage for Desktop Level 1 and Service Desk responsibilities. They are an “advocate of the customer” by their ability to recognize, report and resolve requests, and issues, to aid business personnel to complete job responsibilities that utilize IT resources. They are expected to follow established business practices for effective IT Service Management which can include vendor management and interaction.They will be involved in, and possibly lead, IT projects that improve business productivity, which include but aren’t limited to system refreshes, and cube / office reconfigurations. They will possess project management skills to track, monitor and complete assigned IT projects. They will be involved in the development of knowledge articles and team practices for use by both end-users and teammates to enhance case resolution.

Responsibilities:

Provide clear, courteous, professional and timely written and verbal communication to business personnel regarding status of cases and projects

Provide both on-site and remote desktop support to business personnel on their IT needs

Triage, resolve or escalate cases based on personal skills, IT resources and departmental procedures

Monitor case management system to effectively route or resolve cases

Manage cases to Service Level Objectives to provide timely support to business personnel

Document actions in case management, or dev ops / project, system to provide repository of information for future cases

Provide support and documentation of critical IT processes such as Priority 1 / Priority 2 Sysetm Outages and production Change Release processes

Maintain health and functionality of systems through software, hardware and driver updates

Reduce organizational exposure to system vulnerabilities by applying patches and updates per security guidelines and approved processes

Utilize available resources to expand knowledge of supported business systems to reduce time to fulfill requests or resolve issues

Deploy, retrieve or dispose of computer equipment per organizational and case standards and guidelines

Maintain Asset Management system, especially surrounding deployment and disposal activities, per organizational standards and guidelines

Gather and analyze case data to document, and recommend, process or system improvements

Evaluate documented resolutions and analyze trends for ways to prevent future problems

Create, update and remove knowledgebase documents to provide relevant resources to other technicians and business personnel

Serve as a knowledge resource to junior team members

Coordinate with manager, and affected business personnel, to complete furniture installations and reconfigurations

Maintain vendor certification(s) to self-dispatch parts and request technical support

Provide on-call support, based on experience and operational need

Limited travel, as needed

Other duties as assigned

Qualification/Skills

​Either of the following are required: 2+ years of experience as an IT Desktop Specialist II or A+ certification and 2+ years of experience as an IT Desktop Specialist I

Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required

Advanced troubleshooting skills for triage and resolution of complex computer issues

Advanced written and oral communication skills for effective interactions with all levels of the organization

Self-motivated with the ability to work independently as well as part of a collaborative team

Self-starter that will learn and support new, emerging technologies in the environment

Detail-oriented, analytic and extremely organized

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience with Active Directory / Entra, Azure, DNS and DHCP

Experience with VPN technologies for remote users

Moderate experience with A/V and videoconferencing equipment and capable of testing, troubleshooting and supporting hardware and software

Moderate experience with wiring closets, patch panels, testing and terminating network cabling

Required experience with TCP/IP network fundamentals in relation to end user support for network connectivity

Experience with telephony systems knowledge including the deployment of IP based telephones and Voice Mail Support

Experience with mobile end user telephony services to assist users in installing organizational mobile apps or utilize cellular cards in PCs

Proficient in analysis and problem solving with a range of diagnostic utilities

Demonstrated knowledge of electronic repair, troubleshooting techniques and equipment testing

Educational Requirements:

BS degree in Information Technology, Computer Science, preferred

  • Desktop Support Specialist II

    7 days ago

    Greenville, South Carolina, United States Resurgent Capital Services Full time

    About Resurgent Capital ServicesWe are a leading financial services company that has been driving innovation for over 25 years. Our commitment to superior service and a personal touch with every interaction sets us apart in our sector. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things...

  • Technical Support Specialist II

    4 days ago

    Greenville, South Carolina, United States Resurgent Capital Services Full time

    About Resurgent Capital ServicesWe are a leading financial services company that has been driving innovation for over 25 years. Our commitment to superior service and a personal touch with every interaction sets us apart in our sector. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things...

  • Desktop Support Engineer

    1 month ago

    Greenville, United States The LaSalle Group Full time

    LaSalle Network is currently partnered with an expert Technology Advisor and MSP in Greenville, SC, who is seeking an experienced Desktop Support Engineer to join their team. In this on-site/contract-based opportunity, you will play a vital role in supporting various projects and providing technical assistance to end-users and staff and will be expected to...

  • IT Support Specialist

    6 days ago

    Greenville, South Carolina, United States The LaSalle Group Full time

    LaSalle Network is currently collaborating with a leading Technology Consultant and Managed Service Provider, seeking a skilled IT Support Specialist to enhance their team. In this on-site, contract-based role, you will be instrumental in delivering technical support and assisting with various projects, focusing on Level 1-2 support tasks. This position...

  • IT Support Specialist

    2 weeks ago

    East Greenville, United States F2Onsite Part time $25 - $28

    Job DescriptionJob DescriptionIT Support SpecialistJob SummaryWe are seeking an experienced IT Support Specialist to join our team. This intermediate-level role involves providing on-site support, training for the first two weeks, and transitioning to part-time work with backup coverage as needed. Your time on-site will vary, typically requiring a few days...

  • Technical Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States Courser Full time

    Job OverviewCourser is a prominent Managed Services Provider (MSP) dedicated to delivering top-notch IT solutions. Our organization thrives on principles of collaboration, service excellence, growth, trust, and innovation, ensuring remarkable experiences for our clientele. Become a part of our dynamic IT team and play a vital role in our ongoing...

  • IT Support Specialist

    4 days ago

    Greenville, South Carolina, United States Perceptive Recruiting, LLC Full time

    Job Summary:We are seeking a highly motivated and experienced IT Support Specialist to join our team at Perceptive Recruiting, LLC. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and candidates.Key Responsibilities:Diagnose and resolve network, desktop, mobile, and software-related issues...

  • IT Support Specialist

    1 week ago

    Greenville, South Carolina, United States Perceptive Recruiting Full time

    Job OverviewWe are currently seeking a dedicated IT Support Specialist to join our dynamic team. This full-time, direct-hire position offers an exciting opportunity to work with a reputable organization. The role primarily involves on-site responsibilities with the option for remote work one day a week.Key ResponsibilitiesIn this position, you will:Manage...

  • Technical Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States The LaSalle Group Full time

    The LaSalle Group is currently seeking a skilled Desktop Support Engineer to provide essential technical support. This role involves working on-site and will focus on assisting with various projects while delivering top-notch support to end-users and staff. You will be responsible for executing Level 1-2 support tasks effectively. Key Responsibilities of...

  • Technical Support Specialist

    2 weeks ago

    Greenville, United States firstPRO 360 Full time

    Job DescriptionJob DescriptionHighly profitable and stable company has an immediate need for an IT Support Specialist for an onsite support role in the Metro Greenville Area. In this role, you will be the sole IT resource . General duties include handling hw/sw support for users, adding new users and setting up workstations, providing remote and deskside...

  • Project Automation Specialist II

    4 weeks ago

    Greenville, United States Fluor Full time

    The Project Automation Specialist II provides local project support for Design Tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifi Automation Specialist, Automation, Design, Specialist, Project, Construction, Business Services, Technology

  • Technical Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States The LaSalle Group Full time

    The LaSalle Group is currently seeking a skilled Desktop Support Engineer to provide essential technical support within a dynamic environment. This role is focused on delivering on-site assistance and ensuring the smooth operation of various IT projects while addressing the needs of end-users and staff. As a critical member of the team, you will be...

  • Technical Support Specialist

    7 days ago

    Greenville, South Carolina, United States The LaSalle Group Full time

    The LaSalle Group is currently seeking a skilled Desktop Support Engineer to provide essential technical assistance and support for various projects. This role involves delivering on-site support and performing Level 1-2 troubleshooting tasks to ensure smooth operations for end-users and staff. Key Responsibilities:Deliver desktop support by diagnosing and...

  • Credit Specialist II

    2 hours ago

    Greenville, United States Global Lending Services LLC Full time

    Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...

  • Software Applications Specialist II

    2 weeks ago

    Greenville, United States Fluor Full time

    At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing...

  • IT Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States Lima One Capital LLC Full time

    Job TypeFull-timePosition OverviewLima One Capital, LLC is seeking an IT Support Specialist to become a vital member of our team, delivering exceptional technical assistance by diagnosing and resolving issues related to applications, system access, and hardware, software, and network challenges. Strong communication skills are essential, as this role...

  • Customer Support Specialist II

    2 weeks ago

    Greenville, South Carolina, United States Hubbell Lighting Full time

    Customer Service Rep IILocation: Greenville, SC, US, 29607Duties and Responsibilities- A minimum of a two-year college degree or an equivalent blend of education and experience is essential.- At least two years of professional experience with substantial involvement in Customer Service is preferred.- A certain level of creativity and independence is...

  • Technical Support Specialist

    7 days ago

    Greenville, South Carolina, United States Courser Full time

    Position OverviewCourser is a prominent Managed Services Provider (MSP) dedicated to delivering top-notch IT solutions. Our organization emphasizes collaboration, customer satisfaction, and continuous improvement, ensuring that we meet the evolving needs of our clients.Role SummaryWe are in search of a Quick Fix Engineer who possesses robust skills in...

  • Technical Support Specialist

    7 days ago

    Greenville, South Carolina, United States Courser Full time

    Position OverviewCourser is a prominent Managed Services Provider (MSP) dedicated to delivering exceptional IT solutions. Our organization prioritizes collaboration, service excellence, growth, trust, and innovation, ensuring remarkable experiences for our clientele.Role SummaryWe are in search of a Quick Fix Engineer who possesses robust troubleshooting...

  • HVAC Maintenance Specialist II

    2 weeks ago

    Greenville, South Carolina, United States Government Jobs Full time

    Position Overview:As a vital member of our team, the HVAC Maintenance Specialist II will engage in a range of maintenance responsibilities that encompass heating, ventilation, and air conditioning systems. This role is essential in ensuring the functionality and efficiency of various systems within our facilities.Key Responsibilities:Perform routine and...