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IT Support Specialist
2 months ago
Job Type
Full-time
Position Overview
Lima One Capital, LLC is seeking an IT Support Specialist to become a vital member of our team, delivering exceptional technical assistance by diagnosing and resolving issues related to applications, system access, and hardware, software, and network challenges. Strong communication skills are essential, as this role involves providing first-level support to users across various levels of the organization.
Key Responsibilities
- Efficiently troubleshoot and resolve technical issues ranging from Tier 1 to Tier 2, both onsite and remotely.
- Appropriately escalate complex problems and trends to other IT team members for further resolution.
- Respond to technical assistance requests through various channels including in-person, phone, chat, or email.
- Oversee the deployment, maintenance, and support of hardware including desktops, laptops, mobile devices, printers, servers, and peripherals.
- Develop, update, and implement maintenance schedules for end-user systems while managing local and remote inventories.
- Administer and support in-house developed software and solutions delivered via on-premises or cloud/SaaS platforms.
- Monitor system and software alerts, addressing issues or communicating critical alerts to the appropriate IT personnel.
- Implement and recommend best practices for Service Center policies and procedures, as well as maintain Knowledge Base documentation.
- Engage in continuous research to resolve issues and enhance personal knowledge and skills.
- Provide after-hours support as necessary, typically for system updates and scheduled maintenance.
- Assist with employee onboarding and offboarding processes.
- Perform additional duties as assigned by management.
- Associate's Degree in an IT-related field or at least one year of experience in an IT support role.
- Prior experience managing and supporting Tier 1 user support tickets.
- Minimum of one year of IT Support and Service Desk experience.
- Experience with remote support tools and network diagnostic tools for at least one year.
- Preferred certifications include ITIL, A+, Net+, or Sec+.
- Outstanding customer service abilities.
- Familiarity with ITSM systems or other ticketing systems.
- Experience in installing and maintaining equipment and software.
- Proficient in diagnosing, resolving, and escalating technical problems.
- Ability to collaborate with other teams to resolve issues effectively.
- Experience in data gathering and problem analysis.
- Strong organizational skills to monitor workload and prioritize support tickets.
- Hands-on experience with cloud and on-premises applications.
- Experience supporting and administering applications within the Microsoft 365 cloud and Azure environments.
- Prior experience in audio/visual support for meetings of various sizes.
Lima One Capital is recognized as the leading lender for real estate investors in the nation. Acknowledged by the Inc.5000 as one of America's fastest-growing companies, Lima One specializes in providing financing solutions for rental properties, fix-and-flip projects, multifamily properties, and new construction. Founded by veterans, the company is celebrated as one of South Carolina's Best Places to Work and a Top Workplace. Lima One operates nationally across 46 states and the District of Columbia. Learn more about our mission and values.
