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Medicare Quality Specialist Pharmacy

2 months ago

Grand Rapids, United States Spectrum Health Full time

Job Summary

The Medicare Quality Specialist, Pharmacy will assist the Medicare Adherence Pharmacists Team to improve Medicare Star Ratings and CAHPS by making member outreach calls, scheduling appointments, and assisting members with health benefit questions. Additionally, this role will require collaboration with internal and external partners, assisting with the administration of Medicare programs, and other projects assigned to support the Medicare Adherence team.

Essential Functions

Assist in making member adherence outreach calls and scheduling or transferring members to clinical pharmacist

Communicate in a concise and effective manner with members, providers, and/or vendors, avoiding jargon to ensure understanding

Process refill requests through pharmacy or provider

Assist with correcting pharmacy billing errors, obtaining alternate member phone numbers, and performing data analysis to ensure accuracy and compliance

Assist members in understanding and navigating their health benefits and refer to appropriate teams (, Care Management, mail order) when necessary

Assist with the administration of the Drug Management Program (DMP) and the Medication Therapy Management (MTM) Program (, process member opt outs, invoicing, data validation)

Assist in program audits

Partner with and participate in meetings with internal and external teams to improve Medicare Star ratings

Provide high-level, member focused, customer service

Identify and recommend program enhancements that increase member engagement

Ensure compliance to CMS requirements and standards

Other projects assigned by Medicare Quality Manager and/or Director

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

2 years of relevant experience related experience

Preferred

Bachelor's Degree or equivalent

Certified Pharmacy Tech experience

2 years of retail pharmacy experience

Knowledge of CMS Stars, HEDIS, CAHPS, Drug Adherence, and Member Experience

Experience with Medicare Advantage

Excellent analytical, organizational, and problem resolution skills

Microsoft Excel experience

Ability to work effectively and manage assignments with minimal supervision

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Priority Health - 1231 E Beltline - Grand Rapids

Department Name

PH - Clinical Pharmacy - Government Products

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 to 5

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling