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Office Systems Representative

2 months ago

Alpharetta, United States Phoenix Systems Full time
Job DescriptionJob DescriptionDescription:

We are seeking a highly motivated and detail-oriented Office Systems Representative to join our growing team This dynamic role plays a central role in empowering staff with our CRM software solutions. You'll ensure smooth daily operations by providing first-line technical support, facilitating user onboarding, and staying current on CRM best practices. The ideal candidate is a tech-savvy individual with excellent communication and interpersonal skills, passionate about creating a positive user experience.

Requirements:


Essential Duties and Responsibilities:

  • Classifies and categorizes product data for seamless import into the CRM software.
  • Maintains accurate and up-to-date product information within the system.
  • Manages data across multiple company sites, ensuring consistency and accessibility.
  • Provides first-line technical support to staff for CRM software issues, troubleshooting common problems and escalating complex issues as needed.
  • Facilitates a smooth onboarding experience for new CRM users, including system access setup, comprehensive training on functionalities, and ongoing support.
  • Develops user guides or training materials on new CRM functionalities, potentially collaborating with software developers for clarity and accuracy.
  • Conducts training sessions or workshops to educate staff on new features, best practices, and system optimization techniques.
  • Stays informed about CRM software industry trends and best practices through continuous learning initiatives.
  • Analyzes user feedback to identify opportunities to enhance the CRM user experience and workflow efficiency.
  • Collaborates with the Office Systems Manager to recommend improvements to the CRM system configuration or customization, tailored to user needs.
  • Actively participates in the implementation of new CRM features and functionalities, ensuring a smooth transition for staff through clear communication, comprehensive training, and readily available support resources.
  • Develops and executes communication plans to keep staff informed about upcoming CRM changes, addressing potential concerns, and fostering user adoption.
  • Monitors system usage and identifies areas where user adoption may be lagging, developing strategies to address these challenges.
  • Communicates effectively with staff at all levels, including managers and external partners, providing clear and concise technical explanations.
  • Collaborates effectively with the Office Systems Manager, software developers, and other departments to ensure seamless CRM operations, user experience, and system integration.
  • Perform other duties as assigned


Qualifications and Education Requirements:

  • Minimum 2 years experience working with and entering data into a could based CRM software.
  • Strong understanding of CRM software concepts and functionalities (familiarity with Maxaware is a plus)
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to learn new software quickly and translate technical concepts into user-friendly language
  • Strong organizational skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)


Physical Requirements:

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
  • Ability to sit at a computer terminal for an extended period.


Work Environment:

  • Moderate noise (i.e., business office with computers, phone, printers, and light traffic)
  • Traditional Office Setting


Benefits:

  • Paid Time Off Program - Start accruing PTO your first week
  • Eight Paid Company Designated Holidays
  • 401(k) w/company match
  • Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
  • Short Term Disability Options
  • Long Term Disability Options
  • Employee Assistance Program
  • Life Insurance Options
  • Employee Discount
  • Free Alarm Monitoring
  • Monday - Friday daytime work schedule (no nights or weekends)
  • Positive work culture with opportunities for advancement and growth